深圳招聘

Position Summary:

The IT Technician will take a site lead leadership role supporting all IT initiatives. This successful individual will work effectively to ensure strategic projects and tasks are delivered. The ultimate focus of the position is improving Information Client Service’s ability to make and meet its commitments.

Detailed Description:

Our IT Technician will be responsible for ensuring a focused customer service approach. The role is expected to provide strong leadership to promote best practices in managing IT help tickets to ensure successful delivery. Strong presence and excellent organizational skills are essential, as is the ability to liaise with people at all levels of the organization.

Job Description:

This position would provide Client Services, Cybersecurity and Infrastructure support in Asia (Shanghai, Beijing, Chu Pei, Malaysia). Responsibilities will include, but not be limited to:

• Lead all IT project locally from their initial planning stage through the execution of deliverables and post project closing reviews.

• Provide friendly, customer-focused support centered on communication and follow through to confirmed resolution of all support requests

• Prompt identification, analysis, and diagnosis of all support issues providing customers with frequent updates on the status of their support request including an ETA for a resolution as well as deploying a loaner machine to end users whose issue is preventing them from completing their job responsibilities

• Monitor Service Desk ticket queue to ensure all support requests are addressed in a timely fashion and are assigned to the proper IT team in accordance with our service level agreements and knowledge base instructions

• Ensure all support requests received via chat, walk-up, telephone, and email are properly submitted to our ITSM tool in accordance with documented policies

• Proper tracking of all hardware and software assets within asset management tools and in accordance with our asset management best practices

• Take part in the creation, implementation, and maintenance of all Support Desk best practices, protocols, and knowledge base articles

• Participate in all Service Desk projects with the expectation that all assigned tasks will be completed by given end date

• Configure, deploy, and support Apple iOS and Android devices

Organization:

The successful candidate will report to the Client Service IT Director.

Requirements:

• Associates or bachelor’s degree in Business, Computer Science, Information Technology or related field

• A+ Certification or ability to demonstrate equivalent IT skill level

• ITIL certification is a plus

• Experience with ServiceNow

• Must have 4+ years of IT industry experience

• Experience with desktop/laptop running Windows 7 & 10 Professional

• Experience with Dell PC systems

• Experienced in managing Microsoft Windows OS life-cycle

• Metric driven to achieve target service level agreements
• Excellent oral and written communications skills
• Excellent presentation and public speaking skills
• Ability to multitask and manage multiple projects simultaneously

• Understanding of basic Network topology including basic connectivity troubleshooting techniques

• Strong PC troubleshooting and problem-solving skills

• Strong documentation skills and command of the English language

• Ability to work under stress and respond to and resolve a broad range of customer requests

• Strong computer literacy skills and the ability to use Microsoft Office 365 applications

• Strong computer literacy skills and the ability to use Microsoft Teams

• Proficiency in the use of the Microsoft Office suite of applications, including Word, Excel, PowerPoint and Visio

• Microsoft SCCM PC imaging experience

• Ability to work effectively with international teams
• Ability to interact effectively with all levels of Management
• Independent follow-through ability and keen attention to details

Ability to interact effectively at all levels with sensitivity to cultural diversity

     
    Skyworks Solutions, Inc. is an innovator of high reliability analog semiconductors. Leveraging core technologies, Skyworks offers high performance analog products supporting automotive, broadband, cellular infrastructure, energy management, GPS, industrial, medical, military, wireless networking, smartphone and tablet applications. The Company's portfolio includes amplifiers, attenuators, circulators, detectors, diodes, directional couplers, front-end modules, hybrids, infrastructure RF subsystems, isolators, lighting and display solutions, mixers/demodulators, optocouplers, optoisolators, phase shifters, PLLs/synthesizers/VCOs, power dividers/combiners, power management devices, receivers, switches and technical ceramics.

     Our work culture provides Skyworks with the business agility that breeds success. That culture is based on minimal layers of management, ease of collaboration, open communication and an entrepreneurial attitude of taking well-calculated risks. The result is fast decision-making and innovation. Watch our new Careers at Skyworks video to find out what it is like to work for such an innovative company directly from Skyworks' employees.
 
     At Skyworks Solutions we realize that in order to exceed our customers' expectations, we must maintain and foster a work environment where our employees feel empowered and motivated. With that in mind, we strive each and every day to create a dynamic workplace where our talented global workforce can innovate with mutual trust and respect. We are proud to be an equal opportunity employer supporting diversity in the workplace.

     With employees around the world, Skyworks calls many countries its home. When there is a need, a local concern or emergency, Skyworks employees respond. Whether it be through donations towards relief efforts, food and clothing drives, or volunteering in the community, Skyworks and its employees are proud to be members of the global community and lend a helping hand.

     Skyworks has been named by Forbes as one of the Best Small Companies (2010), made the Boston Globe's "Globe 100" (2011, 2010, 2009); awarded the Best Places to Work by the Orange County Register (2011, 2010, 2009, 2008), and achieved the "Great Place to Work" certification in Mexicali, Mexico (2011). Skyworks promotes fast decision making, uninhibited sharing of best practices and a sense of individual ownership. Skyworks has also received Supplier of the Year Awards from many customers including Samsung, LG, 2Wire and Ericsson, and given a Technical Support Award from Huawei.

     For more information please visit our website: *******************