Assistan after Sales Manager China中国区售后副经理
尚音电子(深圳)有限公司
- 公司规模:少于50人
- 公司性质:外资(欧美)
- 公司行业:贸易/进出口
职位信息
- 发布日期:2021-01-03
- 工作地点:深圳-南山区
- 招聘人数:1人
- 工作经验:3-4年经验
- 学历要求:本科
- 语言要求:英语良好
- 职位月薪:1000元/天
- 职位类别:售前/售后技术支持经理
职位描述
Job duties:
-As the manager of repair center, optimize the repair process, arrange the resources to finish the maintenance and shorten the turn over time.
管理售后维修中心,优化维修流程,按时效完成售后产品维修和流转。
-Support and manage the customer service center, enhance the level of service and back up the center from information and resource base.
支持并管理客服中心,提高平台店铺的售后服务质量,为客服中心提供信息和资源支持。
-Support and manage the call center, optimize the process and knowledge base.
支持并管理电话中心,完善电话中心流程及知识库。
-Collect, arrange, and feedback complaints from customers, output the valuable data to production and QA team.
产品问题收集、整理和反馈,为产品和品质部门定期输出有价值的数据。
-Train and appraise the staff in your area, improve team service competence.
对管理范围的人员进行培训、考核,提升团队整体服务能力。
-Manage the software system of after-sales, keep the data updated in the circulation.
管理客服、维修相关系统,保障数据和信息的闭环流动。
-Make the plan of materials and spare parts. Ensure the smooth supply of materials.
制定合理的物料计划和备件计划,保证售后物料的顺畅供应。
-Others assign by manager
上级安排的其他工作任务
Requirements:
-Bachelor of engineering in electronicor above.
通信、电子、计算机相关专业,本科以上学历
-More than 3 years experiences as an executive of the repair center, familiar with maintenance process and material plan.
3年以上维修中心管理经验,熟悉维修流程及物料计划
-More than 3 years of customerservice management experiences, familiarwith the principles and skills of communication with B/C clients.
3年以上客服管理经验,熟悉掌握B/C端客户沟通原则和技巧
-With the experience of planning and deployment experience of after-sales system is preferred.
有售后客服系统规划部署经验者优先
-Independent workability, able to actively coordinate resources to solve problems according to set goals.
独立工作能力强,能根据设定目标主动协调资源解决问题。
-Good personality with strong teamwork and communication skills
品格良好,具有团队合作精神和良好的沟通能力
-Good English skills including spoken and written English.
熟练的英语口语和书面表达能力
职能类别:售前/售后技术支持经理
公司介绍
We are a fast-growing company with products sold in more than +120 markets and today we have approximately 250 employees in our offices in in Stockholm, New York, Paris, Shenzhen and Hong Kong. In 2018, turnover hit an all-time high of SEK 1.8 billion.
联系方式
- 公司地址:地址:span侨城东路99号深南电路大厦