深圳 [切换城市] 深圳招聘深圳客服及技术支持招聘深圳售前/售后技术支持经理招聘

Assistan after Sales Manager China中国区售后副经理

尚音电子(深圳)有限公司

  • 公司规模:少于50人
  • 公司性质:外资(欧美)
  • 公司行业:贸易/进出口

职位信息

  • 发布日期:2021-01-03
  • 工作地点:深圳-南山区
  • 招聘人数:1人
  • 工作经验:3-4年经验
  • 学历要求:本科
  • 语言要求:英语良好
  • 职位月薪:1000元/天
  • 职位类别:售前/售后技术支持经理

职位描述

Job duties:

-As the manager of repair center, optimize the repair process, arrange the resources to finish the maintenance and shorten the turn over time.

管理售后维修中心,优化维修流程,按时效完成售后产品维修和流转。

-Support and manage the customer service center, enhance the level of service and back up the center from information and resource base. 

支持并管理客服中心,提高平台店铺的售后服务质量,为客服中心提供信息和资源支持。

-Support and manage the call center, optimize the process and knowledge base.

支持并管理电话中心,完善电话中心流程及知识库。

-Collect, arrange, and feedback complaints from customers, output the valuable data to production and QA team.

产品问题收集、整理和反馈,为产品和品质部门定期输出有价值的数据。

-Train and appraise the staff in your area, improve team service competence.

对管理范围的人员进行培训、考核,提升团队整体服务能力。

-Manage the software system of after-sales, keep the data updated in the circulation.

管理客服、维修相关系统,保障数据和信息的闭环流动。

-Make the plan of materials and spare parts. Ensure the smooth supply of materials.

制定合理的物料计划和备件计划,保证售后物料的顺畅供应。

-Others assign by manager 

上级安排的其他工作任务


Requirements:

-Bachelor of engineering in electronicor above.

通信、电子、计算机相关专业,本科以上学历

-More than 3 years experiences as an executive of the repair center, familiar with maintenance process and material plan.

3年以上维修中心管理经验,熟悉维修流程及物料计划

-More than 3 years of customerservice management experiences, familiarwith the principles and skills of communication with B/C clients.

3年以上客服管理经验,熟悉掌握B/C端客户沟通原则和技巧

-With the experience of planning and deployment experience of after-sales system is preferred.

有售后客服系统规划部署经验者优先

-Independent workability, able to actively coordinate resources to solve problems according to set goals.

独立工作能力强,能根据设定目标主动协调资源解决问题。

-Good personality with strong teamwork and communication skills

品格良好,具有团队合作精神和良好的沟通能力

-Good English skills including spoken and written English.

熟练的英语口语和书面表达能力


公司介绍

Zound Industries design, develop, manufacture and market headphones and speakers under the brand names Marshall, Urbanears and Adidas. Our mission is to create unique experiences in the intersection between lifestyle and tech that enrich people’s lives. With a genuine passion for new technologies and user centric innovation we aim to create products that define our time. Zound has gone from strength to strength since first hitting the market in 2008, launching a wide range of iconic, award-winning products.

We are a fast-growing company with products sold in more than +120 markets and today we have approximately 250 employees in our offices in in Stockholm, New York, Paris, Shenzhen and Hong Kong. In 2018, turnover hit an all-time high of SEK 1.8 billion.

联系方式

  • 公司地址:地址:span侨城东路99号深南电路大厦