深圳招聘

·         Installing hardware and peripherals like disk drives, printers, keyboards, and monitors.

·         Loading software such as networking components, operating systems, and office applications.

·         Customize and adapt current programs to satisfy user requirements.

·         Coordinate with network services and information systems groups.

·         Updating status to manager and users through email, collaboration tools and in-person communication.

·         Connect users to networks and train on facilities and applications.

·         Install, repair, and conduct preventive maintenance of personal computer by providing technical support.

·         Troubleshoot software and hardware failures and determine network problems.

·         Diagnose and resolve incidents using documented procedures to perform responsibilities.

·         Troubleshoot through phone hardware and software and engage technical resources to resolve.

·         Determine and research user questions and isolate and resolve information systems problems.

·         Receive and prioritize issues and forwards using escalation procedures.

• 1 years of desktop support with primary focus on Microsoft Operating systems and Office
• Preferred Windows 10 and Office 2016/2019/Office365
• 2 years of customer support experience
• Bachelor’s degree or 4 years’ IT experience equivalence

Job Type: Full-time, Monday - Friday, shift times can vary depending on customers we are supporting, with overtime and weekend work based on requirements.

This position provides tier one technical support assisting end users with their day-to-day technical duties and issues. If this position sounds like something that would challenge you, we look forward to talking to you.

QTS is a China-wide business consultancy, IT services, and project-outsourcing company. Boasting a team of dynamic, dedicated, and young business consultants and technology experts specializing in tailor-made solutions that consistently empower, enhance and add total-value to all out clients business activities.
Extensive experience working with customers across a broad range of industries means that theQTS team rapidly implements high quality solutions that remain both cost effective and pragmatic.
With personnel representing a diverse array of different nations and cultures, our team finds that delivering fully multilingual solutions to our customers is second nature. Indeed it is fundamental to our 'end-to-end' philosophy.

QTS consultants and engineers focus on delivering solutions that result in our customers receiving a complete business integration package; leaving them free to focus on core concerns.

The digital economy offers unprecedented opportunities for any business or organization. To exploit these opportunities successfully, organizations need the right business, technology and outsourcing strategies. Only QTS offers a sustainable, profitable, and mutually beneficial partnership - one worth keeping for life.