深圳招聘

Product Support Lead

Responsibilities:

? Support wide range of applications including Charles River (trading platform) & TEAM business applications
? Ability to pick support for more applications and business requirements
? Production support, Incident resolution and driving the Problem management
? Problem analysis and resolution
? Work closely with the India team to understand the requirements of production environment.
? Develop and maintain mappings between source and target systems and data sources
? Liaise with India support team to understand functional implications of changes
? Will be expected to share on-call rotation, work in shifts.
? Should be flexible with time to work early mornings and over weekends.

Qualifications:

? Graduate from a reputed University
? 5-6 years of relevant industry experience consisting of 4-5 years in application production support
? Experience of complete project lifecycle execution from Requirements Analysis to Production Support
? Experience of working with multi-cultural and geographically disparate teams.
? Experience and well versed with Scheduling tools - Autosys OR Control-M. Candidates with knowledge of both the tools will be preferred.
? Well versed with database SQL queries. Should be able to write medium to complex SQL queries
? Familiarity with Oracle database
? Hands on and working knowledge of UNIX, shell scripts (AIX, LINUX preferred)
? Must have used OR aware of Enterprise messaging products (preferably MQ Series and MQ-WMB)
? Technology experience in Service Management
? Excellent written and oral communications skills in English to do business communications
? Able to speak and understand Japanese language
? Able to prioritize work. Good at time management skills;
? Quick responsive behaviour
? Customer focused - strong service ethic.
? Good analytical, problem-solving and documentation skills.
? Able to work on own initiative with minimal direction.
? Conscientious, with good attention to detail.
? Ability to adapt to changing business needs.
? Calm approach when under pressure.
? Ability to master a dynamic environment, translate ambiguity into clear technical specifications that are bought into by all stakeholders


Nice to have:
? Experience in supporting Java/J2EE based applications. Candidates with software development experience in such applications will be nice to have.
? Experience or working knowledge of Informatica or any other ETL tool
? Experience in Capital Markets business domain such as Fixed Income, Equities, Derivatives, Funds management and accounting, Pricing, Valuations, Corporate actions etc
? Experience with Charles River Development trading application


Product Support Manager

Responsibilities:

? Production Support functions
(Incident Management; Problem Management, Business Continuity/Disaster Recovery, Service Request fulfilment)
? Project Management
Planning and tracking the support transitions for new add-on services
Continual improvements via process enhancements and automations
Service reporting to various stakeholders
Coordination and build relationships with other Support teams
Track the risks, issues and work to actively resolve/mitigate them

? Ensure Production stability
? Work on Team's readiness for changes and releases in existing applications
? Ensure that work is completed and delivered as quality goals
? Consistently deliver on goals set by the application support managers
? Initiate service level improvements
? Maintains a high level of functional knowledge and growth within the team
? People Management & effective mentoring/coaching
? Maintain a knowledge bank to improve service and manage risks
? Pro-active communication and customer engagement
? SLA management in co-ordination with Service Delivery Manager
? Influence change to improve operational stability
? Appraise team members' performance as per defined process

Qualifications:

? At least 10 years of industry experience with exposure to complete life cycle of development & support
? Extensive experience of managing support teams in a dynamic and fast paced environment
? Strong understanding of ITIL processes
? Excellent written and verbal communication skills and a strong people manager
? Good knowledge of industry standard project management and operational methodologies
? Ability to operate largely independently, with minimal guidance and monitoring
? Appreciation and knowledge of technologies used within the project.
? Good client relationship management skills
? Ability to lead and motivate the support team
? Proven ability to work well under pressure and in a team environment
? Self motivated, flexible, responsible, and a penchant for quality
? Ability to manage a team of project leaders/technical specialists, analysts and systems developers
? Ability and experience to apply new skills / additional information acquired in relation to role
? Ability to prioritise own activities, work under pressure.
? Team player with commitment to achieve team goals
? Motivated, flexible and with a 'can do' approach
? Delivery and results focused
? Excellent written and oral communications skills in English. Experience and ability to do business communications
? Able to speak and understand Japanese language
? Customer focused - strong service ethic.
? Good influencing and negotiation skills
? Able to prioritize work. Excellent time management skills
? Calm approach when under pressure. Able to lead and direct team effectively under such situations

Nice to have:

? Experience in managing software development projects
? Experience in project planning and tracking tools such as MS-Project
? ITIL certified professional

瑞思咨询成立于2006年，是国内较早经人力资源与社会保障部正式批准设立的一家专业从事人才咨询、招聘、派遣、培训、测评、劳务派遣、人力资源服务流程外包、灵活用工等业务的专业机构，自成立始即坚持较业内公司更严格的内部用人标准，拥有一批高素质、专业化的高端人才招聘顾问团队。员工团队中，23%具有博士、硕士以上学位，91%具有本科以上学历。公司既有一批平均从业经验超13年的猎头专家团队，也有一批在主要行业领域8-10年从业经验的资深猎头精英团队，更有众多从业3-5年的优秀猎头顾问。

瑞思咨询，14年坚持于猎头招聘领域的专业、专注，对外坚持为客户创造价值，追求与客户合作共赢、持久发展；对内坚持为猎头顾问提升专业价值，培养高产顾问。针对部分猎企纷繁的 “唯颠覆”“伪创新”“规模化（低端中介化）”“为规模速成（IPO）而融资”等倾向，公司管理层坚定认为持续提升瑞思咨询的核心竞争力与客户口碑，维持适度规模，稳健发展，是公司保持不败的法宝。