深圳招聘

Job Title: Senior 3rd Line Engineer

Reports to: IT Manager - APAC

Location: Beijing or Shanghai occasional internal travel as required

Purpose of the role

• Support the regional IT manager for managing necessary regional IT infrastructure as well as providing L3 technical support to the wider APAC technical team (including L1 and L2)
• Owns the operation and delivery of regional Networks and Infrastructure and Co-Operates with the Global Networks and Infrastructure team.
• Takes responsibility for the design, procurement, installation, upgrading, operation, control, maintenance (including storage, modification and communication of data, voice, text, audio and images) and effective use of IT infrastructure components and monitors their performance.
• Provides technical management of an IT operation, ensuring that agreed service levels are met and all relevant policies and procedures are adhered to.
• Schedules and supervises all IT maintenance and installation work.
• Ensures that operational problems are identified, recorded, monitored and resolved.
• Provides appropriate status and other reports to specialists, users and managers.
• Ensures that operational procedures and working practices are fit for purpose and current.
• Investigates and manages the adoption of appropriate tools, techniques and processes (including automation) for the management of systems and services.

Key Responsibilities & Accountabilities

• Provides technical management of an IT operation, ensuring that agreed service levels are met and all relevant policies and procedures are adhered to.
• Develops, negotiates and agrees schedules and priorities for Services, with respective users, in line with Service Level Agreements. Ensures agreements are implemented and controlled.
• Ensures that operational procedures and working practices are fit for purpose and current.
• Investigates and manages the adoption of appropriate tools, techniques and processes (including automation) for the management of systems and services. Ensures that appropriate software or specialist monitoring tools are used to maintain awareness and control of the hardware and software.
• Takes responsibility for the design, procurement, development, installation, upgrading, operation, control, maintenance (including storage, modification and communication of data, voice, text, audio and images) and effective use of IT infrastructure components and monitors their performance.
• Schedules and supervises IT maintenance and installation work, including major configuration changes and upgrades in consultation with others where appropriate, including user representatives, facilities managers and contractors. Ensures tasks are carried out in line with service level agreements.
• Influences design and development of new and changed systems and services to optimise operational efficiency. Contributes to definition of associated standards and techniques. Recommends operational and maintenance acceptance of new systems and services. Contributes to KPIs for system acceptance and monitoring.
• Conducts investigations on system performance, security, risks, and system usage, and makes proposals for improvement.
• Ensures that operational incidents and problems are identified, recorded, monitored and resolved. Provides appropriate status and other reports to specialists, users and managers.
• Investigates suspected attacks and undertakes the investigation and resolution of security incidents, in accordance with established procedures including incident management procedures. Uses forensics where appropriate. Reports on findings and lessons learnt / improvement actions.

Basic Skills/Experience

• Has in-depth commercial and technical expertise, often in a variety of environments.
• Demonstrates the special leadership skills needed to handle innovation and change resulting from the implementation of new information and communications technology solutions.
• Possesses a good level of management skills, with particular emphasis on interpersonal and negotiating skills
• Demonstrates an understanding of current developments in the application of Information Systems and is able to assimilate and interpret advice from specialists - technical or otherwise.
• Has some knowledge of IT standards, policies, regulations, compliance and codes of conduct.
• Demonstrates good negotiation skills with experience of dealing with users, other staff and suppliers.

Preferred Skills/Experience

• Demonstrates leadership.
• Communicates effectively, both formally and informally.
• Facilitates collaboration between stakeholders who have diverse objectives.
• Analyses, designs, plans, executes and evaluates work to time, cost and quality targets.
• Analyses requirements and advises on scope and options for continuous operational improvement.
• Takes all requirements into account when making proposals.
• Demonstrates creativity, innovation and ethical thinking in applying solutions for the benefit of the customer/stakeholder.
• Advises on the available standards, methods, tools and applications relevant to own specialism and can make appropriate choices from alternatives.
• Maintains an awareness of developments in the industry.
• Takes initiative to keep skills up to date.
• Mentors colleagues.
• Assesses and evaluates risk.
• Proactively ensures security is appropriately addressed within their area by self and others. Engages or works with security specialists as necessary.
• Contributes to the security culture of the organisation.

Technical Skills

· Microsoft Windows 2008/2012/2016 Server experience (Preferred)

· Microsoft Exchange 2010/2013 Server experience

· Microsoft Collaboration Tools – SharePoint, Skype for Business and Teams.

• SCCM Modern Workplace Management and Deployment (Preferred)

• Win 10 Monitor, Release and Patch management at OS and Apps level

• Microsoft Azure, Amazon AWS, Azure Single Sign-on,

• VMWare Server & Desktop virtualisation technologies

· BitLocker Encryption and Client Security experience

· Microsoft Active-directory Expert

· Exposure to HP and Dell servers

· SAN Technologies, HP left Hand, EMC

· Exposure to Lenovo laptops and desktops

· Exposure to ITSM Remedy

• Solarwinds and Splunk (Preferred)

• MCSE qualification, VCP or equivalent

· Awareness of Security Management and Penetration testing tool sets

· Knowledge of SQL Server (backups, log rotation etc)

· Networking (LAN, WAN, VPN, TCP/IP, DHCP and DNS) experience and troubleshooting

· Exposure to Cisco Equipment (Hubs/Switches/Routes/Firewalls/VPN) (Preferred)

• Cisco Meraki Experience (Preferred)

BSI集团是全球领先的独立的业务服务机构，成立于1901年，并于1929年获得英国皇家特许，成为世界上多个国家标准机构。百多年来，我们一直秉承公正、创新、独立的企业精神，为全球客户提供基于标准的解决方案，并连续五年获得商业超级品牌荣誉。

BSI制定并颁布了商业标准，并以每年编撰3,100个标准的优势享誉全球。 同时，作为国际标准化组织（ISO）的创始成员之一，BSI创立了全球最值得信赖和得到广泛认可的ISO系列管理体系，如今BSI已成为标准的代名词。目前被广泛运用的ISO 9000、ISO 14000、ISO 27001及OHSAS 18000均是由BSI颁布制定的BS 5750、BS 7750、BS 7799和BS 8800标准转化而来。

目前，BSI在全球分支机构已达180多家，现拥有4600多位员工，业务遍及欧洲、中东、非洲、亚洲和美洲在内的193个国家。如今，已有50％的“全球财富500强”企业和84％的“金融时报指数100强”的企业选择BSI向其提供服务。

BSI 于1995年进入中国，协助中国政府培养了中国专业审核员并建立认证制度。BSI在中国成长迅速，目前已拥有300多位员工，总部设在北京，同时在全国10多个主要城市都设有办事处和联络处，为中国客户提供专业化、职业化和差异化的服务。



BSI Introduction

Since its foundation in 1901, BSI Group has grown into a leading global independent business services organization. It was incorporated by Royal Charter in 1929 and became the first national standards institution in the world. For more than a hundred years, BSI is dedicated to the provision of standard based solutions with integrity, innovation and independence, and BSI has been independently voted a UK Business Superbrand for continuous five years.

BSI constitutes and issues the first business standard, and is famous for constituting 3,100 standards per year worldwide. As the member of International Standards Organization (ISO), BSI establishes the most reliable and acceptable ISO series management systems. The ISO 9000 quality series were developed from British Standard BS 5750, first published in 1979 and is recognized as the world’s most successful standard; adopted by more than 950,000 organizations in 175 countries. Furthermore, the most widely accepted environmental management systems standard, ISO 14001, was derived from BS 5750 and has been implemented in 148 countries.

Today BSI has registered clients in 193 counties covering Europe, Middle East, Africa, Asia and the Americas,serving them through a network of over 180 established branches across the world with over 4600 staff. Nowadays, over 50% of Fortune 500 businesses and over 84% of FTSE 100 businesses use the services of BSI.

BSI’s first presence in China was in 1995. BSI currently employs approximately more than 300 employees in China and is headquartered in Beijing with a further 10 offices spread around the country, providing special, professional and differential services to China clients.