深圳招聘

Reports to: Operations Director

汇报：运营总监

Manages (people): All restaurant employees

管理：所有餐厅员工

Synopsis: The Restaurant General Manager is the public face of the restaurant for employees, customers and the wider community, which he/she reflects in demeanor at all times. He/she manages all aspects of ongoing restaurant operations, with relentless drive for quality, service, accuracy, and cleanliness. The restaurant is a profit center, and the GM is accountable for achievement of business targets.

内容提要：餐厅总经理是餐厅对员工，顾客和整个社区的公开面孔，在任何时候都表现出合理的言行举止，管理餐厅日常运营的各个方面，不懈地追求质量，服务，准确和整洁。

该餐厅是一个利润中心，而总经理负责实现业务目标。

Deliverables/Metrics:

指标

(Specific targets in bonus structure appendix I)

1. Restaurant revenue 餐厅收入

2. QSAC

3. Quality 质量

4. Service level 服务水平

5. Accuracy 准确性

6. Cleanliness 清洁

7. Facilities, Loss & shrinkage 设施，损耗和收缩量

8. HR-employee turnover, training records, morale, and personal development 员工流失，培训记录，士气和个人发展

Responsibilities:

1. Lead by example in all areas of restaurant operations to create a strong team.

以身作则，在餐厅运营的所有领域树立强大的团队

2. Always represent Element Fresh in the proper manner when dealing with customers and the community at-large.

在与客户和广大社区打交道时，始终以适当的方式代表Element Fresh

3. Resolve any customer issues effectively and discreetly.

有效，谨慎地解决任何客户问题

4. Retain Element Fresh's high quality standards for freshness, taste, and consistency. Check that recipes are followed accurately.

保留Element Fresh关于新鲜度，味道和一致性的高质量标准。检查是否正确遵循了食谱

5. Monitor cleanliness and sanitation at all times, and work with other staff to ensure proper food safety procedures.

始终监控清洁度和卫生状况，并与其他人员一起确保正确的食品安全程序

6. Have complete knowledge of all menu items, their garnish, contents and preparation methods. Be ready to answer any customer questions.

完全了解所有菜单项，其装饰，内容和准备方法。准备回答任何客户问题

7. Maintain excellent customer service standards in the restaurant.

在餐厅保持出色的客户服务标准

8. Check all sections schedules and give final approval.

检查所有环节的时间表并给予最终批准

9. Monitor training programs and sign off to give new employee permission to start work. Provide on-the-job training/direction; communicate additional training needs to senior management.

监视培训计划、授予及注销员工权限。提供在职培训/指导；与高级管理层沟通其他培训需求

10. Delegate tasks to appropriate associates, and follow-up for correct and on-time completion

将任务委托给适当的同事，并进行后续工作以确保正确并按时完成

11. Foster open communication with and among employees.

促进与员工之间的开放式沟通

12. Identify opportunities for quality/service improvements, cost savings, other operational enhancements.

确定改善质量/服务，节省成本和其他运营改进的机会

13. Monitor the ordering processes for each department, ensure they are controlling costs.

监视每个部门的订购过程，确保它们控制成本

14. Keep constant watch on restaurant property to prevent loss and shrinkage.

时刻注意餐厅财产，以防止损失和缩水

15. Complete an accurate monthly inventory count.

完成准确的每月库存盘点

16. Monitor food cost, labor cost, waste/spoilage, and other operational expenses to help ensure the financial success of the restaurant.

监控食品成本，人工成本，废物/腐败和其他运营支出，以帮助确保餐厅的财务成功

17. Ensure accurate daily closing, and cash management.

确保准确的每日结账和现金管理

18. Follow all safety policies to ensure a safe work area.

遵守所有安全政策以确保安全的工作区域

19. Implement marketing programs, promotions.

实施营销计划，促销

20. Have the ability to fully operate the POS system.

具有完全操作POS系统的能力

21. Analyze performance vs. targets, develop improvement suggestions and discuss with senior management.

分析绩效与目标的关系，提出改进建议并与高级管理层讨论

22. As a member of the overall element fresh management team, support company initiatives beyond the call of daily duty.

作为整体生鲜管理团队的成员，为公司的举措提供超出日常职责范围的支持

Skill Requirements:

a. Technical skills

1. Minimum five years of restaurant experience, at least three years of which in restaurant management. Must include management of kitchen and service operations.

至少五年的餐厅工作经验，至少三年的餐厅管理经验。必须包括厨房管理和服务运营。

2. Organization skills, including prioritizing of workload and task delegation.

组织技能，包括确定工作量和任务授权的优先级

3. Restaurant sanitation and cleanliness.

保持餐厅整洁卫生

4. Inventory management for perishable products.

易腐产品的库存管理

5. Understanding of customer satisfaction drivers.

了解客户满意度驱动因素

6. Team leadership: track record in managing team performance; employee assessment with appropriate action taken.

团队领导：管理团队绩效的记录；员工评估并采取适当的措施

b. Personal skills

1. Strong command of Mandarin Chinese and English 精通普通话和英语

2. Outgoing personality for customer and staff interaction 外向型的客户和员工互动

3. Passion for quality and customer satisfaction. 对质量和客户满意度的热情

4. Honesty and integrity. 诚实正直

    Element Fresh - 新元素公司是一家外资企业（美资餐饮连锁集团），从事高档西餐厅运营和管理，并且从事食品外卖的餐饮管理有限公司。

    2002年新元素进入中国，是健康餐饮的潮流缔造者。截止目前在9个城市拥有35家门店，分别遍布于北京、上海、广州、杭州、苏州、南京、深圳、成都及武汉。

    新元素品牌累积了近百万优质会员，拥有超过62个国家国籍的忠实粉丝。

    作为2010-2018年度中国杰出雇主奖得主，2009年度华东地区中国杰出雇主奖得主，新元素除了为每位员工提供了一系列优厚的薪资福利待遇外，更为他们配备了一套完整的培训手册，如岗位技能、食品安全卫生、英语课程等，为每一个新元素家庭的成员定制了一个巨大的发展空间！

    新元素也积极参与所在地区的发展，与大型赛事合作，倡导健康生活方式。
    成为上海网球大师赛以及中国网球公开赛的官方餐饮合作伙伴；
    支持公益组织“心连心”和“根与芽”的各项慈善活动；
    为社会提供了2000个工作机会，2009-2018连续9年被评为“中国杰出雇主”。
    
    我们的理念是：新元素相信营养、美味及乐享生活缺一不可！

    在新元素业务蓬勃发展的时期，欢迎有志于在餐饮行业发展的人员前来应聘。一经录用，公司将提供巨大的发展空间，完善的培训。

公司网址：********************
办公室（上海总部）地址：上海市长宁区长宁路88号长宁八八中心6楼606室
联系人： 人力资源部
邮箱：jobs@elementfresh.com 或 recruit@elementfresh.com