深圳招聘

Duties and Responsibilities

1.To build services relationships with clients ·

2.Single point of contact (SPOC) on Operations matters ·

3.Oversee day-to-day fault management for Critical or Escalated incident ·

4.Provide regular updates and ensure timely fault resolution for Critical or Escalated incident ·

5.Overseeing the entire planned maintenance cycle for customer’s critical services ·

6.Develop customized processes and support to meet customer’s special needs ·

7.To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved. ·

Conduct monthly network performance review that basically covers the following:

？ Previous meeting minutes

？ Present monthly network availability report

？ Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.

？ Update or review any improvement plan

Skills / Attributes Requirements ·

Degree in Computer Science / Engineering or equivalent ·

Three (3) years or more of IT experience in an IT Service management capacity. ·

Experience (working independently) and enjoy working in an IT Operations management environment ·

Good interpersonal skills ·

Good team player ·

ITIL Service Delivery qualification is essential ·

CCNA qualification is desirable ·

Good communications and written skills in English and Chinese

NCS集团是亚太区优秀的信息通信服务供应商，隶属于新加坡电信集团，业务涵盖了亚太和欧洲、美洲的20多个国家。NCS提供端对端的信息通讯技术解决方案，帮助政府与企业通过创新型技术实现商业价值。我们的交付能力包括咨询、开发、系统集成、外包、基础设施管理以及门户解决方案。另外，NCS还提供移动、社交网络、商业分析以及云计算服务。
NCS总部设在新加坡，拥有超过8000名员工，为政府及大型全球商业企业提供服务。服务行业包括公共部门、国防、国土安全、教育、交通、物流、机场运营、航空、医疗保健、金融服务、制造、电信以及公用事业。
NCS集团是新加坡“智慧国”战略合作伙伴，全程参与了新加坡在智慧城市发展建设历程中的每一期行动计划，累积了丰富的成功经验和专业知识。通过统一实践的电子政务和新兴技术，为智慧城市项目提供顶层设计规划和具体方案，将城市态势感知、公民交流和运营效率的提升有机的结合在一起，跨越各个领域来帮助建设可持续发展的、智慧的安全城市。