深圳招聘

The role is to support project team to implement the Smart Benefits portal by phases and provide analysis and technical assistance for business.

Responsibility

Technical activities:

Define and develops business requirements and functional specifications for new and renewal clients

Supporting the documentation of SOW

Assist system configuration to both current businesses

Identifying the improvement in solution to meet dynamic business requirement

Process activities:

Analyze Smart Benefits enrolment and member activity data

Define all operation procedure in collaboration with clients, internal parties and 3rd party vendors for on-line and off-line transaction

Document using established standards and templates

Follows change request for enhancements

Project management:

Adheres to project or documentation standards defined by project management

Establishes responsible deadlines and personal work plans and manages delivery timeline effectively

Proactively keep the team aware of progress of assigned projects and tasks

Operation activities

Responsible for providing day-to-day benefits administration services to clients and ensure the quality and SLA

Work independently to handle routine activities including but not limited to: benefit system updating, generate reporting, claim eligibility assessment /adjudication, prepare payment and handle customer/client HR/internal colleague’s requests, etc.

Requirements:

· Degree in business and computer science or equivalent training and work experience

· 2+ years of experience in Requirement gathering and documenting

· 2+ years of experience in User acceptance testing activities, Integration testing and Test case development

· Insurance, Broking, Benefits Administration and/or Operations background will be beneficial

· Excellent verbal and written communication skills

· Strong problem solving, analytical thinking, and troubleshooting skills

· Attention to detail & meticulous

· Application rollout experience

· Experience and knowledge working with IT development team for client-facing on-line platform

· Experience with business intelligence, analytics and reporting tools will be beneficial

美世是一家全球领先的咨询公司，提供咨询、外包和投资服务，拥有超过25000名全球客户。美世顾问帮助客户***限度的提高其员工健康、福利和退休计划的绩效，并在管理成本的同时优化劳动力表现。美世还提供客户化管理、技术和总体福利外包解决方案。美世的投资服务包括全球领先的投资咨询、退休计划的设计和管理以及多管理人的投资管理。美世拥有超过17000名雇员，分布于40多个国家，形成全球网络，确保提供给客户整合的全球解决方案，满足其希望建立全球策略和程序的愿望，同时允许灵活性，以适应当地文化、法律和监管要求。我们在当地的专业人士也可以为中型企业服务并解决具体国家的问题和机遇。该公司是Marsh & McLennan Companies, Inc的全资子公司，后者已在纽约、芝加哥和伦敦的证券交易所上市，股票代码：MMC。

美世于1995年进入中国，目前在北京、上海、广州、深圳、南京、大连、香港和台湾设有8家分支机构，咨询顾问超过350人。美世的顾问具备超过10年的在华咨询经验，在中国拥有超过3,000多家大型客户。美世通过与国有、民营及上市企业广泛的合作，在业内积累了极高的声誉。
Mercer is the global leader for trusted HR and related financial advice, products and services. In our work with clients, we make a positive impact on the world every day. We do this by enhancing the financial and retirement security, health, productivity and employment relationships of the global workforce.

Mercer has more than 15,000 employees serving clients in over 180 cities and 41 countries and territories worldwide.

As a wholly owned subsidiary of Marsh & McLennan Companies, Inc., we can also provide access to the complementary services of our sibling companies, Marsh, Kroll, Guy Carpenter and Oliver Wyman.
Please apply by confidential email to careers.sh@mercer.com, attention to the Human Resources Manager with full resume.