深圳招聘

The Role:
The CX Training Lead is responsible for developing and delivering training for Logitech’s enterprise customer support team on topics including advanced video conferencing hardware and software, ticket handling processes, soft skills, and more. Successful candidates will have advanced technical knowledge of video conferencing hardware and software, Mac and Windows operating systems, and computer peripherals. They will also need a proven history of creating process and technical training documentation for large teams. In other words: someone who can step in, learn a new technology, then go teach others how to troubleshoot it. Daily duties will include development of training documentation (written and visual), delivery of the materials to team members both in person and in other timezones, working with team leadership to improve processes, and more.

Your Contribution: 
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Blue Microphone. In this role you will: 
? Develop training documentation and/or training videos for video conferencing hardware and software, as well as other peripherals
? Train incoming classes of technical support representatives 
? Deliver training on new products and features to the existing team
? Work with team supervisors to refine training materials to address necessary improvements
? Work with team supervisors to develop and maintain robust internal knowledge base
? Work with external partners to deliver training to representatives and/or train-the-trainer sessions

Key Qualifications:
For consideration, you must bring the following minimum skills and behaviors to our team:
? Minimum 6 years experience in the technical support field
? Minimum 3 years experience developing and delivering technical support training
? Minimum 1 year experience delivering fully remote training via video conference
? Advanced knowledge of video conferencing and *** products
? Advanced knowledge of Skype/Microsoft Teams, Zoom and Google Meet
? Advanced knowledge of Windows and Mac operating systems troubleshooting
? Advanced knowledge of computer peripherals
? Knowledge of computer networking and operating systems
? Familiarity with Android-based devices

Education:
? 4-year degree or equivalent experience

2018设计领域全球十大最具创新力公司之一，全球业绩连续五年强势增长，多品牌、多品类——高科技行业中的“宝洁”，源于瑞士、精工匠心，不仅是云周边设备供应商，更是Design Company。

罗技创立于1981年，专注于设计与人们生活紧密相关的产品，近年来已转型成为一家云周边设备供应商。

罗技公司在瑞士证券交易所(LOGN)和纳斯达克全球市场(LOGI)公开上市，旗下拥有罗技、罗技G、Jaybird、Ultimate Ears、Astro Gaming等多个品牌，业务涉及生产力及创造力、电竞游戏、视频协作、音乐和智能家居多个领域，在全球140多个国家和地区展开业务，在多个细分品类雄踞市场份额领先位置。

凭借产品出色的工业设计及创新，罗技频频揽获各类世界级设计奖项，包括红点设计大奖、德国iF设计大奖和Good Design设计大奖等。