客服专员
比瑞科技(深圳)有限公司
- 公司规模:500-1000人
- 公司性质:合资(欧美)
- 公司行业:新能源
职位信息
- 发布日期:2020-10-22
- 工作地点:深圳
- 招聘人数:2人
- 工作经验:3-4年经验
- 学历要求:大专
- 语言要求:英语熟练
- 职位月薪:6-8千/月
- 职位类别:客服专员/助理
职位描述
Job responsibilities;
1. Be key contact window with customers;
2. Process mass-production new order internally and release Order Confirmation with timely manner;
3. Manage day-to-day activities to check order onging status, shipment arrangement and goods return handling;Resolve urgent deliveries to support customers;
4. Assist Quality department or customers to handle complaint, including goods return and later shipment to make sure customers' use ;
5. Lead to handle customer long-term demand forecast per weekly or monthly base; Upload forecast into ERP per customer forecast handling policy; Review with PMC or purchase about material and production arrangement; Feedback to customer with supply plan, material preparation plan, and push more POs;
6. Collect customer payments with timely matter to make sure cash flow 6. Watch closely on monthly sales budget achieve more sales
7. Lead pro-active communication with PMC and other functions to drive team to meet customer satisfaction ;
8. Assist Quality department to handle customer complaints, and lead to handle non-quality customer complaint to satisfy customer;
9. Make reports per weekly and monthly base to review PO, sales, customer complaints, customer payments, etc ;
10. Other tasks assigned by CS manager
Job requirement
1. College degree or above in business administration or related discipline ;
2. Minimum 3 years' CS or order following up experience in manufacture industry;
3. Fluent in written and oral English 3. Proficient with Exel ;
4. Knowledge of ERP system ;
5. Good communication skill and strong sense of commitment;
6. Customer-oriented, problem-solving,good team work and cooperation ;
7. Prefer to lead to solve problems independently and escalate on time ;
8. Good relation with customers ;
9. Demand forecast handling exprerience is preferred .
职能类别:客服专员/助理
公司介绍
比瑞科技(深圳)有限公司(BMZ)成立于2006年,是BMZ 集团在中国设立的全资子公司,公司坐落于环境优美的龙岗区宝龙街道巨龙科技大厦,2018年底有员工700人,年营业额达5亿4000万***,年增长率50%,。在深圳工厂,所有产品线均按照德国ISO标准ISO9001:2015的要求研发和生产。
公司福利政策:
1、工作时间:五天8小时,周末双休。
2、薪资:面谈(薪资架构组成:基本工资+岗位津贴+福利+月度绩效奖+年度绩效奖+年度调薪)。
3、五险一金:按照国家规定入职即购买社保(工伤保险,医疗保险,养老保险,生育保险,失业保险)和住房公积金。过节发放过节费及礼品,年终发放回乡探亲过节车费等,依法享受国家节假日及依公司盈利情况发放年终奖等福利。
4、住宿福利:提供免费宿舍(24小时热水等)。
5、培训福利:注重员工培养及开发,有完善的培训机制,定期组织内外部培训,有专门的英训培训班(一周三次)。
6、发展平台:重视员工的职业技能提高和职业发展规划,为员工提供良好的发展平台和晋升机会,有明确的晋升路线。
7、员工活动:每月组织员工生日会,每年组织一次国内旅游活动/拓展活动等。成立了篮球、乒乓球、登山等多个兴趣小组,并不定期开展各项体育比赛丰富员工的文化生活。
8、出国机会:对于表现优秀,工作需要的员工,有机会到德国、波兰、美国、日本等学习参观。
公司不断壮大,需要招聘大量人才,欢迎大家加入比瑞科技大家庭。
邮政编码:518116
联系方式:189 2651 0541 (黄小姐)
138 2374 8266(钟小姐)
简历投递邮箱:wenzeng.zhong@bmz-group.com
Recruiting.CN@bmz-group.com
联系方式
- Email:wenzeng.zhong@bmz-group.com
- 公司地址:龙岗区宝龙一路翠宝路巨龙科技大厦B栋