深圳招聘

Major Duties & Accountabilities 主要职责

Supervisory Responsibilities管理职责

？ Monitor the performance of Account Management Team in the aspects of customer service & preciseness

监察客户服务团队的表现及准确性

？ Perform service quality audit for improving service provisions as well as implementing service related projects with internal and external parties

审核及提升客户服务的质素，与外界及司内各部门合作推行客户服务相关方案

？ Coordinate and collaborate with internal and external team to ensure delivery of best-in-class customer experience. Lead and manage functions of customer service hotline and logistic operation, etc

与内外各部门协作，提供***流的客户体验，领导及管理客户服务热线及物流运作 , 等等

？ Identify training needs, design training modules, and conduct regular training in respect of operations and service standard

找出培训需要，设计培训章节，提供与运作及服务水平相关的定期培训

？ Design and manage different workflow to ensure smooth business operation. Manage different touch points to ensure a consistent brand exposure and service experience

设计及管理不同的工作流程 , 确保公司业务运作畅顺。 管理不同媒体接触点，确保品牌形像及服务水平一致

Customer Services Responsibilities客户服务职责

？ Serve as a dedicated customer contact point

作为客户的专有联络人

？ Define customer policy and procedure according to different market environment, continue enhancement based on customer and operation feedback

根据市场状况 ， 界定客户服务的政策及流程，并凭客户意见及运作经验中，不断提升服务质素

？ Regularly review with customers and cooperate with the operation team to achieve the KPI agreed with the customers

定期与客户检讨及与运作团队合作，达到客户要求的 KPI 标准

？ Achieve customer satisfaction and build relationships with customers; handle customer’s enquiries, claims and complaints

提高客户满意度 , 与客户建立良好关系 , 解答客户提问 , 要求及投诉

？ Define, measure and ensure customer satisfaction across different stages

界定 , 量度及确保客户在各阶段的满意度

Strategical Responsibilities战略职责

？ Develop strategy with insights to uplift Century’s service excellence in the industry

制定策略 , 提高世纪冠航在整个行业提供卓越服务的声誉

？ Maximize operation efficiency through process automation and digital services support

透过自动化及电子化 , 提升运作效益

？ Provide different management reports to reflect operation preparation progress and performance

预备各种报告 , 反映运作的进度及效率

Qualification任职要求任职要求

？ Degree holder with 5 years or above relevant experience in logistics industry, including relevant experience in leading and managing a customer service team in a sizable company

大学毕业 , 五年或以上物流相关经验 , 曾在具规模公司领导客户服务团队

？ Good command of written and spoken English and Chinese with fluency in Mandarin and Cantonese are essential

良好中英语 , 包括普通话及广东话

？ Excellent leadership, interpersonal and communication skills with all levels, mature, strong enthusiasm with solution-oriented mindset are required

具备卓越领袖才能 , 人际关系管理及与各层面沟通技巧 , 成熟 , 有热情并以解决问题为本

？ Knowledge of the import and export customs declaration

熟悉出入口报关程序

？ Expert in customer operations and workflow management. Understand functionality and KPI of different departments. Proven experience in setting up new workflow and process which lead to a smooth operation of new business. Able to prepare different customer policy with paying attention to details

管理客户运作以及流程管理 , 了解各部门的功能及 KPI 。 有成功建立新工作流程，达至新业务畅顺运作的经验。 能为不同客户制定客户政策，对细节一丝不苟

？ Proficient in MS Office and English / Chinese word processing

熟习中文输入法及微软办公室程序

？ Positive, confident, a good communicator and observer. Equipped with Global vision and respects to different culture

乐观正面 , 充满自信 , 具备优异的聆听能力 ， 观察能力和全球视野 ， 尊重不同文化

？ Passion to make a difference, self-motivated, result-oriented with good customer services senses, analytical skills

热衷于创造差异 , 高度自觉 , 以目标为本 , 拥有良好客户服务意识及分析技巧

世纪冠航国际货运公司是一间全球性的货运代理公司，总部在美国，在世界各地都设有分部或分公司，业务遍及48个国家。自1969年进入亚洲，在东南亚及中国各大城市也都设立了分公司，主要致力于为买方提供集拼服务, 为一些在北美的***进口商及领先的零售商提供服务。

    世纪冠航公司有与全球接轨的基础设施，拥有一个有效的数据持续追踪系统去改善我们客户的供应链，公司的专业人才、资源及资本能够适应我们客户供应链战略步署的任何变化。追求卓越的人才、持续发展基础建设及技术，是我们工作任务的一个核心部分。

物流服务包括：

 International freight forwarding 国际货运代理
 Physical freight consolidation 物理货运合并
 Supply chain engineering & optimization 供应链优化
 Cloud-based supply chain management systems 云端供应链管理系统
 PO management, including creation/change/life cycle 订单管理，包括创建/修改/产品周期
 Vendor compliance programs 供应商遵守程序
 Regulatory compliance 教导供应商遵循法规
 Value-added services at origin warehouses在原产地仓库的增值服务
 U.S. warehousing, trucking and distribution 美国仓储，运输和配送

    因为在中国的业务发展迅速，非常欢迎热爱物流业务或对物流行业有兴趣而且具有上进心的人士加入成为我司物流团队的成员。
       
      各工作职位已注明具体工作的城市，总、分公司详细地址如下:

深圳总公司地址：深圳市罗湖区建设路2018号南方证券大厦A座13楼

上海分公司地址：上海市虹口区东大名路1050号北外滩中心8楼
宁波分公司地址：宁波市海曙区中山西路138号天宁大厦（9-1）至（9-15）室
厦门分公司地址：厦门市思明区鹭江道52之3号海滨大厦14楼
天津分公司地址：天津市和平区贵州路4号龙通大厦1107室
青岛分公司地址：青岛市市北区龙城路31号卓越世纪中心2号楼2410室