普通话客服 Customer Solutions Specialist
亿贝管理（上海）有限公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2015-05-23
- 工作地点：上海-浦东新区
- 招聘人数：若干
- 工作经验：应届毕业生
- 学历要求：本科
- 语言要求：普通话精通
英语熟练 - 职位类别：客服专员/助理(非技术)
职位描述
If you are interested in this position, please send both your English and Chinese resume to sha-hire@ebay.com
I.POSITION OVERVIEW
As an Agent within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline representative, you will be the primary point of contact for our customers-it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. An Agent within Customer Solutions exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a collaborative team environment.
II.CORE DUTIES
1. Answer phone calls, emails, and case work from customers and work to resolve customer queries in real time or pass the information to the most relevant PayPal department so it can be dealt with appropriately.
Tasks involve: Research using the appropriate tools, limiting accounts as appropriate or lifting limits based on appeal, closing out of buyer complaints, tracking customer contacts and logging relevant case related information. (90%)
2.Proactively recommend and educate the customer about features and benefits of products in order to improve their satisfaction and deepen their relationship with PayPal. In undertaking this duty you will use Compass and IT systems to recognize the opportunities and transition the call. Deliver on metrics set for offered and accepted opportunities. (5%)
3.Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%)
III.JOB REQUIREMENTS
1.No accent in Mandarin
2.No oral English required. However, written English is needed (at least CET-6)
3.Can accept shift (8AM-5PM; 9AM-6PM; 1PM-10PM), changing monthly
4. 0-2 years working experiences(CS Preferred)
5.Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
6.Strong written (email) communication utilizing proper grammar and punctuation
7.Ability to work independently while making sound business decisions on case information
8.Well-developed sense of urgency and follow through
9.Ability to multitask multiple systems, screens, and tasks during customer contacts
10.Ability to learn and adapt to new software technologies
11.Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, and Excel).
I.POSITION OVERVIEW
As an Agent within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline representative, you will be the primary point of contact for our customers-it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. An Agent within Customer Solutions exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a collaborative team environment.
II.CORE DUTIES
1. Answer phone calls, emails, and case work from customers and work to resolve customer queries in real time or pass the information to the most relevant PayPal department so it can be dealt with appropriately.
Tasks involve: Research using the appropriate tools, limiting accounts as appropriate or lifting limits based on appeal, closing out of buyer complaints, tracking customer contacts and logging relevant case related information. (90%)
2.Proactively recommend and educate the customer about features and benefits of products in order to improve their satisfaction and deepen their relationship with PayPal. In undertaking this duty you will use Compass and IT systems to recognize the opportunities and transition the call. Deliver on metrics set for offered and accepted opportunities. (5%)
3.Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%)
III.JOB REQUIREMENTS
1.No accent in Mandarin
2.No oral English required. However, written English is needed (at least CET-6)
3.Can accept shift (8AM-5PM; 9AM-6PM; 1PM-10PM), changing monthly
4. 0-2 years working experiences(CS Preferred)
5.Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
6.Strong written (email) communication utilizing proper grammar and punctuation
7.Ability to work independently while making sound business decisions on case information
8.Well-developed sense of urgency and follow through
9.Ability to multitask multiple systems, screens, and tasks during customer contacts
10.Ability to learn and adapt to new software technologies
11.Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, and Excel).
公司介绍
eBay (NASDAQ: EBAY) is the world’s most vibrant marketplace for discovering great value and unique selection. eBay connects millions of buyers and sellers around the globe, empowering people and creating opportunity through Connected Commerce. Our vision for commerce is one that is enabled by people, powered by technology and open to everyone. We partner but never compete with our sellers and create stronger connections between buyers and sellers with product experiences that are fast, mobile and secure. As we celebrate our 20th anniversary, we're just as passionate today about connecting buyers and sellers as when we founded the company in 1995. For more information, visit *******************
联系方式
- Email：jiayazhou@ebay.com
- 公司地址：地址：span西藏中路268号来福士广场16层