深圳招聘

Responsibilities:
1. Operating & Reporting
1) Service team personnel qualification.
2) Supervision of service team daily operation and continuous optimization of standard operational processes.
3) Knowledge provision to customer service team by timely and sufficient trainings and KDB updates
4) Operation reports management (Daily Report/Monthly Report/QC Report/Complaint Report, etc.)
5) Regular/Ad-hoc report to management explaining service development and/or performance.
6) Internal coordination across departments to ensure resources available for proper customer service operation.

2. Campaign Management
1) Support campaign preparation from customer service standpoint to setup processes and resources.
2) Briefing of campaign details to service team and ensure proper and agile execution.
3) Analyzing and reporting of service team's campaign performance."

3. Service Satisfaction
1) Ensure high service satisfaction of T-mall Store by continuous service quality monitoring and standard calibration with service team.
2) Service satisfaction weakness analysis and cross-functional coordination for improved service offers and processes.

4. Complaint & Goodwill
1) Define complaint handling and goodwill approval processes in line with Porsche standards.
2) Complaint handling and reporting, solution oriented internal coordination.
3) Goodwill budget control.

Requirements:
1. Majored in Marketing/Communication/E-commerce
2. Business fluent in English and Chinese
3. Highly proficient with Excel, PowerPoint, and Visio
4. Having related customer service (e.g., call center, T-mall store related systems) working experience over 5 years
5. Having related 2 years leadership experience (Subordinating more than 5)

保时捷（中国）汽车销售有限公司是保时捷在中国大陆以及中国香港和中国澳门地区的子公司。保时捷中国于 2001 年成立，并开始在销售、市场及售后服务等环节为合作伙伴提供专业支持。

经销商网络
保时捷目前在中国一共124个销售网点（包括港澳各一家），其中96家为保时捷中心（4S）其余为城市展厅，位于北京（五家），上海(四家）和成都（三家）、温州（三家）、深圳（三家）、厦门（两家）、杭州（三家）、武汉（两家）、重庆（三家）、西安（两家）、哈尔滨（两家）、南京（两家）、宁波（两家）、佛山（两家）、福州（两家）、长沙（两家）、昆明（两家）、沈阳（两家）、东莞 （两家）、天津 （两家）、广州、青岛、大连、金华、太原、台州、海口、郑州、苏州、长春、南宁、鄂尔多斯、合肥、济南、兰州、唐山、呼和浩特、无锡、南通、泉州、绍兴、南昌、常州、烟台、三亚、潍坊、银川、嘉兴、榆林、石家庄、中山、珠海、徐州、淄博、贵阳、汕头、洛阳、惠州、泰州、乌鲁木齐、绵阳、新乡、芜湖、香港（两家) 和澳门。所有保时捷中心都是保时捷的授权网点并为中国的保时捷客户提供保时捷的产品及服务。

销售业绩
2019 年，保时捷中国创造了在中国大陆、中国香港及中国澳门累计交付 86,752台的杰出业绩。

企业荣耀
2019年，保时捷中国同时获得了“中国杰出雇主”及“金级国际WELL认证”。