深圳招聘

Responsibility

- Follow up & adhere TI Service Desktop support SOP to fulfill SLA delivery, finish comprehensive case log for management review
- Comply with TI Information Security policies & standards
- Analytic and efficient investigation & trouble shooting to achieve root cause problem resolving
- Case sharing with knowledge base updating, comply with TI documentation SOP
- Lead and facilitate IT issue escalation & collaboration with higher level expert team or 3rd party support, to facilitate final resolution
- User service and communication for issue resolution progress update, and render user satisfaction
- Promptly & efficient VIP support & resolution, to render VIP’s satisfaction
- VIP support and standby during non-business hours
- Project base support to achieve IT deployment


Requirements

- University degree or above
- 3+ years experience in IT or onsite Helpdesk service support
- Complete knowledge & skill of IT deployment and trouble shooting in AD/Domain environment and MS Office suit application
- Experienced in analytic trouble shooting methodology in IT
- Strong communication skill, softskill and customer service orient awareness to
- Strong team work mindset and coordination ability to achieve team objectives
- Ability to execute project oriented tasks & activities, basic knowledge to collaborate and coordinate project execution
- CCNA, MCSE, or ITIL preferred



Base salary, 4000-4500RMB/per month + 200 mobile expense


工作地点在：广东省深圳市南山区华侨城兴隆街汉唐大厦19楼


请发送简历至：xiaowen_zhong@asdc.com.cn 并注明简历来自51JOB

同方鼎欣信息技术有限公司（原名北京鼎新信息系统开发有限公司）成立于1994年8月，成立之初属于清华大学子公司，现由中体同方体育科技有限公司以及清华同方股份有限公司联合控股。自2002年起，同方鼎欣进入了一个高速发展的阶段，今天公司除北京总部外，还在上海、大连设有分公司。

同方鼎欣自成立以来长期从事国际软件外包服务以及提供行业解决方案和咨询服务。公司所提供的软件外包服务包括软件开发、测试、客户化及本地化和应用开发及维护；并支持在岸、离岸和混合等外包模式。在此领域与IBM、SonyEricsson、Honeywell、CINCOM、NTTDATA等国际知名企业有着长期紧密的合作。此外，在行业解决方案及咨询方面，鼎新主要关注于电子商务、制造业以及体育信息化领域。

同方鼎欣一贯注重质量管理，2005年7月，公司又通过了ISO9001：2000质量认证。

同方鼎欣本着诚信、务实、职业的企业文化在行业竞争日益激烈的今天，锐意进取，不断提升自身的实力，争取成为海内外知名的软件外包企业。