深圳招聘

Job description
Job description:
The individual in this role develop, document, and implement worldwide support plans to ensure clients receive seamless hardware support for their purchased storage products. The Storage Global Service Planner works with world wide TSS service delivery teams to make sure they are prepared to support new storage products in time for General Availability. After General availability they will work closely with the world wide TSS service delivery teams to address any customer support or product quality issues that may negatively impact product performance. The Global Service Planner also works with the TSS service delivery teams to ensure storage products can be supported through the planned end of service date.

They play a leading role in defining Service Delivery processes and ensuring consistency for IBM customers. Within the scope of Integrated Product Development (IPD), they represent TSS in product quality DCT meetings.

Global service planners share product proposals with the world wide TSS support teams by communicating product information and roadmaps; obtaining TSS feedback, and negotiating requirements between TSS service delivery & the Storage development teams.

Required:

Knowledge of IBM Hardware Service Delivery & Support Processes;

Strong Communication and Negotiation Skills;

Experience with IBM Storage products;

Basic knowledge in Knowledge in Operations;

English: Fluent;

Chinese traditional: Fluent;

Flexible work hours - might have night calls with IBM teams in USA/Europe time zone.

Preferred:

Experience in Project Management and Negotiation;

At least 2 years experience in Experience in Hardware Support Delivery;

At least 2 years experience in Experience in Communication and Negotiation Skills;

At least 2 years experience in Experience in Project Management and Negotiation;

At least 2 years experience in Experience in entry Disk products and Tape products.

Required
Bachelor's Degree
At least 2 years experience in Experience in Hardware Support Delivery
At least 2 years experience in Experience in entry Disk products and Tape products
At least 2 years experience in Experience in Project Management and Negotiation
English: Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

For nearly 100 years, IBM has created products to handle information. Today, as the world's largest information technology company, it invents, develops and manufactures the most advanced information technologies computer systems, software, storage systems and microelectronics. But that's just for starters. After decades as the undisputed leader in the computer hardware business, IBM has transformed itself into an information technology services business. It is passionately committed to adding value for our clients from helping to keep grocery shelves stocked to simultaneously providing medical imagery to physicians an ocean apart. Its solutions, services and consulting offerings are revolutionizing the way people, organizations and enterprises operate including itself.

在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。