深圳招聘

1 To take all incoming calls from customers, facilitate, coordinate or give direct responses as required.

2 Provide quotation and answer the questions from overseas regarding to existing customer

3 Trace and track shipment  

4 Check OFS system to ensure that all the mandatory milestones are updated within the set timeframe

5 Monitor and ensure OFS & MATRIX is timely completed

6 Be responsible for ocean KPIs,including invoice delay,credit note,auto rating,

7 Take customers feedbacks/ complaints, documenting the same in the record and escalating to supervisor  for advice and resolution

8 Maintain issue logs for accounts handled and ensuring all issues are attended and responded to timely with proper documented evidence

9 Other duties as assigned       

Requirment：

1.College level or above 

2. 2 year above relevant experience in freight forwarding industry  

3.Mandarin and English language proficiency Good interpersonal skills, able to communicate well with both internal and external parties           

CEVA - Responsive Logistics for you

CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.

CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

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