深圳招聘

Responsibilities:

·         Own the establishment of processes, relevant documentation and training necessary to establish, operationalize and monitor the Insider Risk and Compliance program

·         Collaborate with internal and external stakeholders for open risk / investigative discussions including but not limited to, country leaders, Legal, HR, Client security focal, etc.

·         Lead, plan, and participate as required in Global Security Assessments (GSAs) in specific country per GSA Schedule / Calendar identifying both internal and external vulnerabilities

·         Participate and support in the action planning activity as necessary, to close the identified vulnerabilities

·         Plan, participate and ensure NNIs for the Geography/ regions assigned are conducted in-line with Sr. Executive and Security Leadership requirements

·         Identify, monitor and investigate suspicious activity by employees and/or contractors or third parties working for Concentrix

·         Collaborate with management and appropriate law enforcement to take relevant action when Insider Risk and Compliances are suspected or confirmed

·         Establish employee awareness and training materials, and where necessary assist in specific training as required

·         Lead a team of Insider Risk and Compliance Inspectors and Incident Specialists in investigations, GSAs, NNI and risk reduction strategies

 Accountability:

·         Ensure Insider Risk and Compliance program initiatives in specific country are aligned with Global Security Insider Risk and Compliance objectives and processes

·         Accountable for all aspects of operationalizing the Insider Risk and Compliance program in specific country or area of responsibility

·         Collaborate with Business teams to build a culture of continual improvement and fraud prevention during all discussions

·         Compile and publish monthly metrics and calibration with internal/external customers for all incidents to common causes, root cause analysis as well as corrective actions

·         Ensure GSAs are conducted in-line with calendared/ committed schedule

·         Proactively and regressively monitor/audit/assess/investigate areas such as but not limited to internal fraud, theft of intellectual property, intentional theft of sensitive information, disclosure of sensitive information to unauthorized individuals or group, bribery/corruption, misuse of company information/assets

·         Manage the No Notice Inspections (NNIs) process for specific country ensuring completion of NNIs at the required frequency, reports published in a timely manner, and vulnerabilities (if any) discussed with Process/ Account Owners before publishing to the senior executives.

·         For Non-Strategic Accounts, ensure that open risk findings are driven to closure for NNIs, Investigations and GSAs

·         For Strategic Accounts, ensure risk findings / observations from NNIs, Investigations, and GSAs are discussed with BISOs for closure

·         Ensure relevant records retention, legal, HR, Privacy, guidelines are followed and utilized for all activity

·         Manage and direct all aspects of Incident Response according to standard life cycle, ensuring final disposition is documented and results are known and evident

·         Ensure incidents are analyzed, and governance processes are in place to drive them to closure in a timely manner

·         Ensure that learnings from incidents are captured, documented, and circulated to relevant stakeholders

·         Ensure education sessions are conducted wherever required, and Insider Risk and Compliance team assists with control improvement wherever necessary, to add value

Qualifications:

·         Bachelor’s / Master’s degree in Criminology preferred or equivalent experience

·         Certified Fraud Examiner or willing/able to certify within 12 months of employment

·         10+ years of experience working in internal, fraud or cyber investigations

·         Expertise in risk identification and risk reduction in the BPO industry strongly preferred

·         Interview and Interrogation training such as Reid technique or similar

·         Must demonstrate strong writing, speaking and presentation skills

·         Strong people management skills

·         Proficient with Microsoft Office: Outlook, Word, Excel and PowerPoint

·         Expert in investigative triage, case management and report writing

·         Track record investigating criminal, sensitive or confidential matters

·         Proven background in communicating and influencing senior leaders

·         Travel will be required both domestically and internationally

Concentrix（纳斯达克股票代码：CNXC）是一家领先的科技型全球商业服务公司，专门为包括超过95家全球财富500强客户，和超过90家全球颠覆性高增长客户在内的全球品牌，提供客户参与提升和业务绩效改善服务。每一天，我们来自全球6大洲、40多个国家的员工都在交付优质的客户体验，帮助客户公司更好地与消费者建立连接。

我们创造更好的业务成果，并通过技术、设计、数据、流程和人员帮助我们的客户脱颖而出。Concentrix为关键垂直行业的客户提供服务：科技和消费电子、零售、旅游和电子商务、银行、金融服务和保险、医疗保健、通信和媒体、汽车，以及能源和公共部门。

迄今为止，Concentrix中国已拥有大连、重庆、佛山、北京、上海、深圳、苏州、贵阳和西安9个运营、开发与销售中心，在职员工超1万人。在保持全球一致性的同时，我们能够兼顾中国地区的市场差异，为多个国家和地区的客户提供消费者互动解决方案，涵盖客户关系管理、商业分析与洞察、流程自动化、财务与资产管理、咨询、IT服务、技术资产、数字化营销等多项服务。

保密承诺： Concentrix 对收集的应聘人员个人信息资料，严格遵守 Concentrix 个人信息保护管理体系的相关管理制度和员工保密协议，对应聘人员提供的个人资料保守秘密，严防丢失、泄露、损毁的事件发生。
使用目的仅限于与应聘人员联络、考核及入职后的管理之用，如未被录用的在 Concentrix 内部销毁绝，不用于它途。