深圳招聘

工作职责:

1.To be accountable for ensuring that all operational performance measures are consistently achieved/exceeded;

2. Maintain and improve customer satisfaction across all channels and products;

3. Accountable for managing absence, attrition and adherence within the teams;

4. Measuring performance of the key Team Members against SMART objectives and behavioral competencies, identifying areas for improvement and personal development through one to one coaching and devising appropriate action plans;

5. Responsible for maximizing team productivity;

6. To develop, identify, grow and maintain talent by embedding a high-performance culture, providing regular feedback and coaching and ensuring strong succession plans are in place;

7. Analyze, interpret and report to the Services Manager on performance statistics identifying trends and presenting appropriate recommendations for improvements;

8. Developing excellent working relationships across all functions within the business and management of conflict situations;

任职资格:

1. Commitment to excellence and data driven decision making and result oriented;

2. Solid knowledge of call center management tools includes monitoring skills, coach skills, telephone and other technology etc.

3. Ability to deliver quality results under pressure;

4. Clearly communication skills,fluent spoken and written English and proficient in MS office tools;

5. 5 years managing and coaching contact center teams more than 50 members

6. Understand different cultures, international background or worked in international environment is preferred.

7. COPC/6 Sigma/PMP experience is preferred;

携程集团是全球领先的一站式旅游服务供货商，旗下品牌包括 Trip.com、携程、Skyscanner及去哪儿网。携程集团于1999年创立，2003年在纳斯达克上市（NASDAQ: TCOM），2021年在香港交易所正式挂牌（HKEX: 09961）。携程集团为世界各地旅客全方位搜罗及整合旅游信息，让用户可以轻松预订旅游产品及服务，做出最精明的选择。集团品牌已构建先进成熟的交易平台，包括移动客户端、网页，以及24小时全球客户服务支持。通过携程集团丰富的产品及创新的营销策略，合作伙伴及供货商得以接触快速增长的全球用户。携程集团一直毋忘初衷，秉承「追求完美旅程，共建美好世界」的宗旨，致力为所有用户打造完美的旅行体验。
Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world".