深圳招聘

Main Responsibilities:

Customer requests management

1. Build and maintain customer information in SAP e.g. customer set ups (e.g. Master Data, Special pricing) by following the related procedure
2. Ensure customer satisfaction by responding appropriately to customer requests: Provide first level response to customer in timely manner (e.g. product substitution, change in product delivery date )
3. Ensure customer requests are directed to the appropriate internal resource
4. Manage own knowledge of customer portfolio
5. Manage Returns/Stock rotations
6. Manage complaints
7. Translation of documents when needed

Order processing entry

1. Enter Standard orders in accordance with the terms and conditions of the applicable contract
2. Enter loans, demo, giveaways in accordance with the related procedure
3. Maintain good records of acceptable PO, and communications in group file
4. Manage orders on backlog and on hold for timely shipments

Team support & Leadership

1.  Assist and support the on-boarding process of new team members
2.  Create reference on unique customer and sales support needs
3.  Provide support to team as needed, and train back-ups
4.  Understand internal organization structure and inter-department dependencies in order
5. bsp;to only escalate appropriate request

Requirement:

1. At least 2-3 years order processing and management experience, 1-2 years SAP experience (SD module)
2. With experience on VoC or other CRM program
3. Good communication and organizational skills in representation of the company
4. International companies environment experience
5. Bachelor's degree or above
6. Fluent English in Writing and speaking
7. Good at various office suite applications like Outlook, Word, Excel, Power point and etc.

上海科之锐人才咨询有限公司为科锐国际旗下子公司。
作为亚洲*的整体招聘解决方案提供商，科锐国际成立于1996年，在全国34个*城市拥有分支机构，有超过700名专业招聘人员。自公司成立*今，科锐国际一直致力于在17个相关行业与领域中为客户提供*质的服务，以满足客户在所有层次的招聘需求。我们的全方位一站式招聘整体解决方案，为众多客户提供了多样的服务产品，业务涉及长期雇员招聘( 猎头)、招聘流程外包、灵活用工、校园招聘、专业招聘咨询服务、招聘管理学院等服务领域。科锐国际的客户80%来自世界知名集团，20%来自国内上市公司、快速成长性企业及非赢利组织。在过去的一年中，科锐国际成功为企业推荐的长期雇员及派遣雇员总数超过万人，中*专业职位及管理职位超过4500个。
科锐国际于2004年进军香港市场并与来自欧洲和其它地区的战略伙伴开展紧密的合作，开始在国际市场上全面亮相。2008年，科锐国际获得了全球知名风险投资公司－经纬创投( Matrix Partners )的注资。2009年，科锐国际荣获“福布斯中国潜力企业”称号及“2009中国先锋人力资源服务商－*猎头机构”称号。2010年，科锐国际荣获CHINA STAFF杂志“年度*招募公司”称号。2011年，科锐国际荣获HROOT“ *招聘机构称号”。