深圳招聘

Salary (Basic Salary + Pension & Insurance): RMB2,800/month or above
Gender：Any
Working Hour：8 hours per day, 6 days a week, need to work shifts

Our head office is located in Hong Kong, and our business is providing customer hotline services, handling enquiries and complaints from customers.
Our Shenzhen branch office is located in Nanshan district. To meet our expansion, we invite eligible candidates to fulfill the vacancies of English CSR.

Responsibilities:
1. Handling enquiries from foreigners.
2. Those employees with good performance will be promoted to management level.
3. We will provide comprehensive pre-work and on-job training, which includes our company background, kinds and features of our products and services, enquiry handling skill and interpersonal communication skills, preparing reports, and basic management skills.

Requirements:
1. Fluency in spoken Cantonese is required.
2. CET – 2 or above. Good command of spoken and written English, with a pass in the oral exam is preferable.
3. He/She should be enthusiastic and willing to learn.

Candidates who are interested in this job can email the resume to recruitment@pbs.hk (please state clearly the position "English Customer Service Representative" in the email subject).

本公司是20多年经验的 客户关系管理 外包服务供应商，专注香港市场。
客户关系管理Customer relationship management（简称CRM）是一个加强与顾客交流，了解顾客需求，并对产品及服务进行改进，以满足顾客需求的连续过程，达到企业与客户的双赢。利用信息技术、通讯及计算机网络，向具规模的香港公司提供呼入及呼出服务，及时处理顾客咨询、建议、意见及投诉，维护良好的客户关系。

管理团队及培训导师经验丰富，由高质素及资深人才组成，致力栽培年轻人。培训内容包括：香港常识、业务知识、沟通技巧等等，于短期内增強个人的聆听、理解及表达能力，提升口才、修养和人格魅力，能有信心地与人沟通，是进入社会工作的最重要一课。所以我们成为 深圳市宝安职业技术学校 和 深圳市第一职业技术学校 的学生实习基地。