深圳招聘

Job Description: 

? To deliver simply first class service and advice to our Wholesale Banking clients and internal Partners in all enquiries, problems, conflicts resolution and other service-related issues.
? To be the Service Partner, working together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues, identify opportunities and deliver the Bank’s services 

Key Responsibilities/Challenges: 

? Understand clients requirements and banking product & service needs across multiple products
? Proactively anticipate clients needs and takes action
? Proactively encourage utilization of facilities/increasing transaction volumes up/cross sell products and services; and indentify opportunities for channels and business referrals
? Create time for additional responsibilities and activities (projects, training etc ) though effective work management
? Work independently, talking ownership of issues and escalates as required to the appropriate party
? Comply with laid out policies and procedures
? Maintain the Bank’s reputation
? Identify gaps which would put the Bank and its clients at risk and takes action 

任职要求：
? Knowledge of customer services and corporate banking (WB) products and processes ( electronic channels knowledge is an advantage)
? Computer literate with the ability to learn customer service software applications 
? Strong communication skills : ability to build clear and effective communications that drive action 
? Good listening and questioning skills 
? Motivated to achieve personal targets and management objectives 
? Good at English. Fluent Cantonese is an advantage.

渣打是一家领先的国际银行集团，业务网络遍及全球60个最有活力的市场，为来自145个市场的客户提供服务。渣打网络与“一带一路”沿线市场的重合度超过75%。渣打的使命是利用其独特的多样性促进商业繁荣和增进人类福祉。渣打的文化传承和企业价值都在其品牌承诺 “一心做好，始终如一（Here for good）”中得到充分体现。

渣打集团有限公司在伦敦及香港的交易所上市。

作为扎根中国历史最悠久的国际性银行之一，渣打银行从1858年在上海设立***分行开始，在华业务从未间断。2007年4月，渣打银行（中国）有限公司成为第一批本地法人银行之一。目前，渣打中国的营业网点已覆盖近30个沿海和内陆城市，充分显示了渣打对中国市场的长远承诺。

2019年，渣打银行赢得来自政府、行业机构和媒体颁发的多个奖项和荣誉，包括上海市人民政府上海金融创新奖、上海自贸试验区制度创新十大经典样板企业、《环球金融》***可持续金融银行、《***财经》***绿色金融机构、《21世纪经济报道》卓越金融服务机构、《澎湃》年度外资银行、《经济观察报》卓越外资银行、《财资》***人民币银行和***金融科技合作伙伴奖、《***财经》年度“一带一路”金融服务机构、《环球金融》“一带一路”***外资银行、《财新》***全球离岸人民币债券市场承销商、《贸易金融》***贸易金融外资银行、《亚洲银行家》中国***小微金融产品大奖、《界面》年度消费服务银行和年度财富管理服务奖、《上海证券报》年度财富管理品牌卓越奖、前程无忧人力资源管理杰出奖、中国银行业协会***公益扶贫实践奖等。