深圳 [切换城市] 深圳招聘

知名外企客服专员

万宝盛华企业管理咨询(上海)有限公司

  • 公司规模:1000-5000人
  • 公司性质:外资(欧美)
  • 公司行业:中介服务

职位信息

  • 发布日期:2019-11-20
  • 工作地点:上海-浦东新区
  • 招聘人数:若干人
  • 工作经验:1年经验
  • 学历要求:大专
  • 职位月薪:0.6-1万/月
  • 职位类别:客服专员/助理

职位描述

·         SAP order entry and follow up for finished goods produced by OC Plants. Ensure deliveries are carried out in a timely manner.  

·         Communicate with Sales, Finance, and Warehouse team to resolve order related issues such as lack of stock, credit hold etc.

·         Communicate with distributor, freight forwarder and customers to meet their demand.

·         Track Key Performance Indicators (KPI) to reach assigned target (Invoice Accuracy, Delivery-To-Request, Order Fill Rate, and Service Claim). Take proactive actions to improve customer service level.

·         Execute OCV regional/global business guidelines and ensure the guidelines are adhering to at all times.

·         Back up to other Customer Service personnel.

Metrics

·         Invoice Accuracy

·         Service Claim

·         Delivery-To-Request

·         Order Fill Rate

·         Report Accuracy

Job Requirements

Experience:

  1. 1 year or above relevant experience in Customer Service or Logistics
  2. Familiar with MS office package and SAP system
  3. Good oral and written English (CET-4)
  4. Undergraduate Degree.

Knowledge and Skills:

  1. Strong team work spirit
  2. Self-discipline & Self-motivated
  3. Good communication skills
  4. Good computer skills : Word, Excel and PowerPoint, SAP systems.
  5. Strong Problem Solving Ability
  6. Integrity and Initiative
  7. Time management

职能类别:客服专员/助理

公司介绍

万宝盛华大中华有限公司,1997年服务启航于香港和台湾。迄今服务覆盖上海、北京、广州、深圳等逾20座直营城市。我们的大股东万宝盛华全球(ManpowerGroup Inc. NYSE:***)是全球人力资源解决方案领导者,拥有70年服务经验。凭借万宝盛华全球的声誉及行业经验,万宝盛华大中华深耕本土20余年。2015年,万宝盛华大中华战略联盟中信产业基金,总部落地上海,服务网络覆盖两岸三地130余城市逾两万家企业。我们始终致力于释放人才的发展潜能,凭借灵活用工、人才寻猎、招聘流程外包、人才管理及培训发展等人力资源综合解决方案,广受业界赞誉,屡次荣膺“亚太人力资源领军企业”。

联系方式

  • Email:manpowerrecruiting@163.com
  • 公司地址:华苑产业园海泰大道