知名外企客服专员
万宝盛华企业管理咨询(上海)有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:中介服务
职位信息
- 发布日期:2019-11-20
- 工作地点:上海-浦东新区
- 招聘人数:若干人
- 工作经验:1年经验
- 学历要求:大专
- 职位月薪:0.6-1万/月
- 职位类别:客服专员/助理
职位描述
· SAP order entry and follow up for finished goods produced by OC Plants. Ensure deliveries are carried out in a timely manner.
· Communicate with Sales, Finance, and Warehouse team to resolve order related issues such as lack of stock, credit hold etc.
· Communicate with distributor, freight forwarder and customers to meet their demand.
· Track Key Performance Indicators (KPI) to reach assigned target (Invoice Accuracy, Delivery-To-Request, Order Fill Rate, and Service Claim). Take proactive actions to improve customer service level.
· Execute OCV regional/global business guidelines and ensure the guidelines are adhering to at all times.
· Back up to other Customer Service personnel.
Metrics
· Invoice Accuracy
· Service Claim
· Delivery-To-Request
· Order Fill Rate
· Report Accuracy
Job Requirements
Experience:
- 1 year or above relevant experience in Customer Service or Logistics
- Familiar with MS office package and SAP system
- Good oral and written English (CET-4)
- Undergraduate Degree.
Knowledge and Skills:
- Strong team work spirit
- Self-discipline & Self-motivated
- Good communication skills
- Good computer skills : Word, Excel and PowerPoint, SAP systems.
- Strong Problem Solving Ability
- Integrity and Initiative
- Time management
职能类别:客服专员/助理
公司介绍
联系方式
- Email:manpowerrecruiting@163.com
- 公司地址:华苑产业园海泰大道