深圳招聘

The candidate is expected to have solid experience within the PCB assembly industry (at least 5 years) who can represent
the Valor solutions with authority and credibility. Preferably the candidate will have a solid background in PCB Process
Engineering or Quality management and can leverage that experience in their day-to-day activities.
The candidate should have excellent communications, both orally and in writing, and should be comfortable in presenting in
public as well as to C level management. Knowledge and proven experience with project management, customer service
and business development practices would is mandatory.
Other key qualifications:
? Experience in IT and networking related products deployments
? Experience in working with complex, multi-divisional, multi-geographical customers
? BS Degree in Engineering, preferably Manufacturing Engineering
? Knowledge of CAM/CIM/MoM/MES/Digital Manufacturing solutions for PCB Assembly
? Understanding of customer support and project management methodologies
? Comfortable with delivering trainings and presentations
? Ability to drive innovation in product development through customer feedback
? Collaborative, engaging personality with strong leadership skills and bias for action
? Willingness to travel periodically on a global basis ~20%
The Valor division is seeking a professional Customer Success Manager (CSM) with experience within the PCB manufacturing industry to work closely with customers to ensure they are satisfied with the products, services and support they receive and to drive improvement in those areas of dissatisfaction. The purposes of this role are: ? Drive proliferation at key accounts which can serve as a model for future deployment with other customers ? Identify and help remove gaps in our technologysolutions while also improving the quality of the Valor products Success will be measured quantitatively in terms of number of enablement interactions with presales and services personnel, number of customer engagements, pre-sales engagements and presentations delivered. Qualitative success will be measured by feedback from colleagues across the organization and strategic customers.
Duties/Responsibilities Specific responsibilities include, but are not limited to, the following: ? Engage with selected key customers based upon critical projects or product deployment. Develop a deep understanding of the customer’s Use Model and identify their critical business objectives ? Assist customers in planning and understanding the best ways to utilize Valor products based on the customer’s business needs and constraints, while being a trusted partner and delivering & articulating ROI. Coordinate activities with the respective account Sales, Business Development and Customer Support team members ? Act as the liaison between customer and the division

Mentor Graphics Corporation, a Siemens business, is a world leader in electronic hardware and software design solutions, providing products, consulting services and award-winning support for the world’s most successful electronic, semiconductor and systems companies. Corporate headquarters are located at 8005 S.W. Boeckman Road, Wilsonville, Oregon 97070-7777. Web site: *********************/.