深圳招聘

• Working with Senior Director, to contribute to the development and execution of comprehensive, multi-level and integrated membership recruitment and retention plans, and programs to support the strategic objectives of AmCham Shanghai.
• Ensuring superior customer service is provided to members and potential members. Provide full training to Membership Associate and have access to necessary tools to perform their job. Ensuring standard operating procedures (SOPs) are written and kept up to date for all Membership Associate. Identifying areas lacking in procedure or documentation.
• To ensure the membership value proposition and messages are relevant and compelling across all membership segments and other key demographics.
• To ensure the membership value proposition is clearly and consistently communicated through all communication vehicles (i.e., website, social media, and marketing collateral).
• Managing the member renewal and engagement program. Working in close coordination with all departments to ensure all aspects of the program work smoothly and with the highest levels of quality/accuracy.
• Overseeing the onboarding and outreach to new members and coordination of ongoing communications with members, prospects, and lapsed members.
• Managing and develop campaign to retain lapsed members to include script refinement, data pulls, and analysis.
• Developing and implementing testing and measurement strategy for the mailed renewal series and telemarketing initiatives.
• Finding creative ways to promote membership benefits/perks such as print ads, e-newsletter blurbs, video, articles, social media, etc.
• Providing recommendations for recruitment and retention strategies based on trends.
• Assisting with the preparation of the membership recruitment and retention budgets.
• Managing other membership projects as determined in support of membership program objectives.

• 8+ years’ experience in association, hospitality or customer services
• Experience with direct mail marketing, member communications, and membership acquisition, engagement and retention programs.
• Experience with database system organization, best practices, and operations.
• Strong attention to detail and accuracy of information, including the ability to organize and analyze large amounts of data.
• Ability to work collaboratively in formal teams and informal working groups, as well as independently.
• Ability to work well under pressure, determine priorities, manage budgets, and produce results.
• Excellent organizational skills. Must be detail-oriented and strong multi-tasking ability, often with tight and/or changing deadlines.
• Strong written and oral communication skills and able to present information persuasively to different audiences.
• Exceptional communication and public relations abilities, both written and verbal.
• Advanced computer skills: Microsoft Word, PowerPoint presentations, Excel, and Outlook.

    

万宝盛华大中华有限公司，1997年服务启航于香港和台湾。迄今服务覆盖上海、北京、广州、深圳等逾20座直营城市。我们的大股东万宝盛华全球（ManpowerGroup Inc. NYSE:***）是全球人力资源解决方案领导者，拥有70年服务经验。凭借万宝盛华全球的声誉及行业经验，万宝盛华大中华深耕本土20余年。2015年，万宝盛华大中华战略联盟中信产业基金，总部落地上海，服务网络覆盖两岸三地130余城市逾两万家企业。我们始终致力于释放人才的发展潜能，凭借灵活用工、人才寻猎、招聘流程外包、人才管理及培训发展等人力资源综合解决方案，广受业界赞誉，屡次荣膺“亚太人力资源领军企业”。