深圳招聘

About the position:

The Training supervisor is responsible for regional training and training project implementation and follow up as well as managing the effectiveness of training delivery process.

Principal job responsibilities:

· Prepare and review training plan with Senior Manager, Retail Academy

· Train all store staff on new and updated training programs (e.g. On-boarding training, product drop training, soft skill training, etc…)

· Coordinate with Retail Operations team to implement training and follow up

· Train the store staff on APP (Pandora E-learning system) and monitor the completion rate

· Ensure all the new joiners are trained and in compliance with PANDORA China Way of Service

· Deliver trainings including but not limit to Product, Service, Selling Skill, Retail Store Mgmt and basic leadership.

· Collab with retail team and develop training content, including but not limit to Product, Service, selling skill/selling language, etc.

· Address any concerns store managers might have toward a specific employee’s level of proficiency in what he/she was trained to do

· Assess store staff regularly to ensure that they are in line with the company standard & guidelines

· Schedule regular store visit and spend minimum 50% of working hours in the field coaching and demonstrating PANDORA China Way of Service

· Apply the KPI and Mystery shopper program for constant feedback and improvement

· Develop store staff’ skills to improve their productivity and the caliber of their work

Qualifications & Experience:

· Minimum 5 years of experiences in retail training

· Retail or Operations background preferred

· Degree holder

· Excellent presentation skills

· Excellent logical thinking and planning skill

· Passion in jewelry and fashion accessories

· Proactive, organized and detail-minded

· Strong communication and interpersonal skills to liaise with internal and external parties

· Pleasant personality, flexible, and good listening skills

· Good in both written and spoken English and Chinese

· Proficient in PC skills, such as MS office, reporting tools and Chinese word processing etc.

· Experience in digital and social training content creation or delivery is a plus

2020、21年度中国杰出雇主品牌。

Pandora designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries on six continents through more than 7,500 points of sale, including more than 2,700 concept stores.

Founded in 1982 and headquartered in Copenhagen, Denmark, Pandora employs more than 26,000 people worldwide of whom more than 11,500 are located in Thailand, where the Company manufactures its jewellery. Pandora is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2018, Pandora’s total revenue was DKK 22.8 billion (approximately EUR 3.1 billion).