Control Tower
CEVA Logistics
- 公司规模：10000人以上
- 公司性质：外企代表处
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2019-11-11
- 工作地点：上海-黄浦区
- 招聘人数：1人
- 工作经验：5-7年经验
- 学历要求：本科
- 职位月薪：0.9-1.1万/月
- 职位类别：客服主管 船务/空运陆运操作
职位描述
-Provide a single contact across Central China to destination/customers in daily communication
-Support the maintenance of the daily account performance ,and establish contingency plan
-Handle SO exceptions in from China suppliers
-Settle the complaints from customers/suppliers
-Lead GT Nexus training sessions for suppliers in China and act as the contact window for them for system-related issues
-Maintain customer satisfaction by delivering high quality service and keep the operation excellence in daily operation flow :
1) provide timely responses
2) ensure the compliance of the SOP/Service Level Agreement (SLA) .
3) ensure data accuracy and efficiency
-Manage the daily communication between the team/destination/customers and origins to ensure customers can get the overnight response about their requests.
-Support the preparation of the daily/monthly/quarterly/yearly Key Performance Indicator <KPI> to the customers/management.
-Identify the problems/solutions in the daily operations flow ,then manage the team to carry out the preventive actions
-Hold conference calls/performance review with origins to confirm origins understanding on the customer's requirement in SOP and reinforce orgin compliance
-Handle the complaints from suppliers/customers
-Perform any Ad hoc projects assigned by superior
Knowledge, Experience & Skills
-High school graduation or above &diploma in Logistics Management.Good command in English and Mandarin
-5+ years’ experience for logistics and customer services for Global Account
-Experience in using GT Nexus
-Experience in supply chain solution management
-Understanding the China customers regulations
-Provide courteous ,friendly to both internal and external parties.Flexible, Ability to motivate
该职位不限于上海，青岛，深圳，香港
公司介绍
CEVA - Responsive Logistics for you
CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.
CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
For more information, please visit *********************
CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.
CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
For more information, please visit *********************
联系方式
- Email：shiela.yao@cevalogistics.com
- 公司地址：上海市蒙自路763号丰盛创建大厦1座23楼 (邮编：200023)