深圳 [切换城市] 深圳招聘深圳客服及技术支持招聘深圳客服经理(非技术)招聘

客户服务/ 外贸跟单经理(Customer Service Manager)(职位编号:20121112-02)

深圳中智经济技术合作有限公司

  • 公司规模:50-150人
  • 公司性质:国企
  • 公司行业:专业服务(咨询、人力资源、财会)

职位信息

  • 发布日期:2012-11-13
  • 工作地点:深圳
  • 招聘人数:1
  • 工作经验:八年以上
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位类别:客服经理(非技术)  贸易/外贸经理/主管

职位描述

Key Responsibilities :
1. Leading and accountable for Customer Service Department to follow up customers' inquiries and orders professionally.
2. Effectively arrange manpower and resources to cater outra workload variation during peak / off-peak seasons.
3. Oversee logistics function to effect shipment arrangement and courier serivce among customers, suppliers and overseas offices.
4. Collaborate with Warehouse Dept to close monitor stock level in satisfactory level.
5. Identify and propose reacting initiatives for potential business opportunity and challenges.
6. Create training procedures and standards to enable new comers adapt to guidelines and service levls.
7. Review, modify and implement SOP to ensure orders are handled within proper procedures and timelines.
8. Develop poractive working attitude among teammates as well as with other departments.
9. Partner with Management Team to establish friendly working climate and culture.
10. Maintain regular reports for Management review.

Requirements :
1. University graduate with 8 years relevant working experience in customer service or business account service.
2. Minimum 4 years in management level and experience in developing a team from basic in foreign based company is essential.
3. Experience in monitor order coordination among CS, logistics and warehouse is highly preferred .
4. Well organize and planning with excellent interpersonal skills, proactive and people management skills to motivate the team for excellent performance.
5. Excellent communication and problem-solving skills to drive for improvement.
6. Proficient in spoken and written English (CET-6 or above).
7. Familiar with Microsoft Outlook, Excel and ERP system logic.
8. Living in Dongguan and immediately available is preferred.

Working location : 中信宝大朗高新技术产业基地(一期), 东莞市大朗镇新马连村白云前东二街

We offer attractive career development opportunity, transportation arrangement and benefits. Interested parties please send full CHINESE AND ENGLISH RESUME with expected salary & date of availability to hkasiahr@yahoo.com.hk

公司介绍

中国国际技术智力合作公司(简称中智公司)成立于一九八七年,是直属中央管理,以技术智力型服务贸易为经营特色的国有重要骨干企业。国务院是公司唯一出资人。总部设在北京。公司对外开展业务。

深圳中智经济技术合作有限公司成立于1993年,是中国国际技术智力合作公司在深圳的全资子公司,公司主要业务范围是为外商常驻深圳代表机构和投资企业提供人事管理服务并从事其他外经合作业务。

作为中国最具专业精神与创新精神的人力资源服务机构之一,中智公司与众多跨国公司、高科技企业和境内上市公司保持着良好的人才战略联盟关系,将会为各类中高级专业人士提供广阔的发展机会与展示舞台。

公司拥有广东省人才中介服务许可证(粤人证字:4403000008),在广东省行政区域内合法从事人才中介服务活动。

如果您具备成功的工作经历;

如果您具备良好的英文水平;

如果您具备良好的专业背景;

如果您拥有行业内瞩目的专业技能;

请将您的中英文简历直接发至我们的邮箱,并对您的职位意向进行详细的描述。

联系方式

  • 公司地址:福田区华强北路4014号圣廷苑酒店世纪楼
  • 邮政编码:518028
  • 联系人:招聘部