深圳 [切换城市] 深圳招聘深圳客服及技术支持招聘深圳客服经理(非技术)招聘

Client Service Manager

普诚华信息科技咨询(深圳)有限公司

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:贸易/进出口

职位信息

  • 发布日期:2013-05-14
  • 工作地点:深圳-罗湖区
  • 招聘人数:若干
  • 工作经验:五年以上
  • 学历要求:本科
  • 语言要求:英语精通
  • 职位类别:其他  客服经理(非技术)

职位描述

Operational Management of all deliverables post product development

Key Responsibilities:

Client interface on a daily basis
(i) PO receipts and acknowledgements
(ii) Client order schedules and Planning
(iii)Delivery Status
(iv) Assist Finance on any Client related queries.
Set up and maintain ERP per Client .
-Instruct Purchasing dept to release supplier purchase orders and to update suppliers with any Client schedule changes.
Instruct and co-ordinate Logistics team with Client freight mode and shipping requirements.
Manage local offsite PCH HUBs and inventory and co-ordinate Client call-offs from HUB to Client .
Manage PCH inhouse Client VMI models -stock reconciliation , usage accuracy.
Co-ordinate new client freight routes and HUB set ups with forwarders and PCH logistics team .
Participate in Freight forwarder selection process and freight forwarder QBR's.
-Communicate client requests and feedback to the client team and CD and where needed revert to client on closure status.
Follow up shipments with Freight Forwarders based on agreed client inco terms
Coordinate ramp down of projects
Reporting - information source for CTMs.
(i) Log Client Complaints
Introduce Clients to Transflo and Statusflo on a Client by Client basis.
- Provide advice of cost impacts due to ECNs, client requirement changes, roll in changes ,ppv costs and recovery etc

Key skills

-can bear great work pressure
-Good Communications
-project management
-Negotiation skills
-Scheduling
-Financial skills
-be familiar with ERP system
-flexible and a great customer oriented individual
-handle things with strong logic
- frequent oral and written English
- timely problem solving
- reporting

公司介绍

PCH International is a world class supply chain management company focused on the consumer electronics, personal computers, medical devices and telecommunications industries. PCH is in a unique position to offer integrated solutions from product design right through to Fulfillment direct to your hubs or end customer.

PCH offers exciting career opportunities to people interested in working in a fast moving and dynamic environment. Our multi-cultural environment is entrepreneurial in every respect where innovation is encouraged and rewarded. The rapid growth and expansion of the company means that with PCH you don't simply have a job - you have a career based entirely on your ability.

联系方式

  • Email:helen.wu@pch-cts.com
  • 公司地址:深圳福田保税区桃花路8号中天元大厦A座9楼