深圳招聘

岗位职责:

一、产品出货品质确保

1、追踪客户的品质需求，制定差异化的品质管理方法。

2、根据客户反馈的要求和客诉，转化为公司内部管理基准

3、替代客户，对生产线CTQ工序进行重点监控和管理

二、客户抱怨处理及关系维护

1、主导客户投诉工厂内部处理：召开客诉会议、建立改善方案等

2、跟踪改善对策的执行状态。

3、代表公司到客户端进行品质改善汇报和统计改善手法

4、协调重要客户不良品退货、补货及客户端返工

5、定期与客户品质人员进行互动，维护良好的商务关系

三、客户审查及客户资料提供

1、组织制定重要客户审厂准备、客户审厂陪同及CRA回复

2、定期替代客户到生产线进行品质监督

3、负责将客户标准转化为公司内部标准

任职要求

1、有国际电子行业知名客户品质服务工作经验，例如Dell，HP，Apple等

2、熟悉电源产品（适配器）品质客诉管理

3、熟悉ISO9000品质管理体系

4、能独立应对海外知名客户审厂

5、有服务过世界五百强客户者优先。

6、大专以上学历，英文听说读写流利，有留学经验者优先。

Job responsibilities:

I, product shipment quality assurance

1. Track customers' quality requirements and develop differentiated quality management methods.

2. According to customer feedback requirements and customer complaints, convert them into internal management benchmarks

3. Replaced customers, monitored and managed the CTQ process of the production line

II. Customer complaint handling and relationship maintenance

1. Led the internal handling of customer complaints: held customer complaint meetings, established improvement plans, etc

2. Tracked the implementation status of improvement measures.

3. Conducted quality improvement report and statistical improvement methods on behalf of the company to the client

4. Coordinated the return, replenishment and client rework of defective products for important customers

5. Regularly interact with customer quality personnel to maintain good business relations

Customer review and customer information provision

1. Organized and formulated important customer audit preparation, customer audit accompany and CRA reply

2. Regularly substitute customers to the production line for quality supervision

3. Responsible for translating customer standards into internal standards

Job specification

1. Work experience in quality service for famous customers in the international electronics industry, such as Dell, HP, Apple, etc.

2. Familiar with ISO9000 quality management system

3. Able to independently deal with the audit of overseas famous customers

4. Having served fortune 500 clients is preferred.

5. College degree or above, fluent in English listening, speaking, reading and writing, overseas study experience is preferred.

     深圳欧陆通电子股份有限公司，是集电源的研发、设计、生产、销售于一体的国家高新技术企业；总部位于深圳，同时在多个发达国家、地区设立分子公司及办事处。公司集中生产电源适配器、服务器电源等，服务国际知名企业，产品远销美国、欧洲、韩国、日本等国家和地区。目前，公司已获得国家高新技术企业、深圳市博士后创新实践基地、深圳市企业技术中心、宝安区技术中心、深圳市自主创新示范企业、深圳知名品牌、深圳市质量百强企业等荣誉资质。
    公司秉承以市场为导向、以创新为原动力、以客户需求为目标的发展指导思想，不断建立健全企业研发、生产和管理制度，不断开拓市场的发展指导思想，持续打造一体两翼三地的发展格局，以立足深圳、辐射全国、放眼全球为企业发展战略，将企业建设成为行业领先的电源知名品牌。
福利待遇：
1、入职即购买五险一金
2、公司包住，主管级以上双人间，职员类4人间，宿舍均配有空调、热水、独立卫生间及阳台
3、丰厚年终奖金及月度绩效奖金
4、每年一至二次调薪
5、公司设有工龄奖、全勤奖、高温补贴、夜班补贴、通讯补贴、春节返乡补贴及开年红利等，另设有优秀员工奖、优秀管理干部奖、忠诚奉献奖、安全服务奖等奖项及丰厚奖金，以奖励每年在各岗位表现优异的员工
6、丰富多样的文体及旅游活动、节假日福利及文艺汇演、年底聚餐等