深圳招聘

The Technical Service Engineer: Technical Assistance Center(Level 3),is responsible for providing the expertise necessary for the education and the support of his/her chosen product line to ADVA internal and external customers for the complete product life cycle.

The responsibility of this position includes the delivery of all Level 3 support services for the chosen product line:
?Support Level 2 TSE on escalated customer calls and resolve them according to the service-level agreement (SLA)
?Establish a close relationship with R&D and act as key interface between R&D and the Technical Service team.
?Generate, distribute and maintain technical tips and knowledge database articles
?Introduce new product releases to the Technical Service team and other internal and external customers:
1.Participate in regular meetings with R&D and Product Line Management to keep current on the product development and bug resolution
2.Identify and communicate skills and knowledge requirements for new releases
3.Determine and communicate lab -, test - and training equipment demands for new releases
4.Assure customer usability and maintainability requirements of new products (serviceability)
5.Create and distribute technical service documents like training presentations and system qualification manuals
6.Provide technical training ADVA products and technologies
7.Make the new release available to customers via ADVA's Web portal and Change Notifications
8.Assist customers on type approvals and homologation processes for newly introduced products

This position requires
?Worldwide travel
?Acceptance of flexible working hours
?Occasional on-site troubleshooting support
?Participate in a on-call duty program to deliver remote support (terms & condition defined in special agreement)

?Excellent technical knowledge in at least one of the following areas: WDM, Ethernet Access or Network Management.
?Good knowledge in TCP/IP Networking, SNMP and IP-Routing.
?Ability to learn independently and quickly about the new technologies in the telecommunication industry.
?Excellent presentation and communication skills
?Ability and willingness to worldwide travel
?Fluent in the English language. German language is an advantage.
?Team player who is self motivated and can work independently
?Significant customer focus (Always thinks of customer impact)

?Ability to quickly learn and implement new technologies
?Ability to cope with stress in difficult situations
?Ability to balance between technical and business requirements of clients
?Ability to develop and nurture relationships with internal and external customers

爱德华光网络（深圳）有限公司是德国爱德华光网络公司的全资子公司。爱德华创立于1994年，致力于提供为全球客户提供通讯解决方案。经过二十多年的发展，爱德华产品系列已从单纯的存储网络连接方案扩展到以太网和骨干网的解决方案，近来公司进一步投资研发时钟同步技术、网络虚拟化技术，紧跟市场发展，不断创新，以满足用户不断变化的需求。目前，爱德华在全球23国家有设立37公司或分支机构，为全球250多家运营商以及10000+个企业客户提供服务。

随着业务发展，公司诚邀有志之士加入爱德华，共创相互连接、可持续发展的未来！

公司致力于致力于设计和提供有竞争力的员工福利，具体包含但不限于如下：
*    覆盖员工本人及家属商业医疗险、寿险
*    高比例住房公积金
*    高基数社会保险
*    丰厚年度绩效奖金
*    高于市场水平的带薪年假
*    年度团体员工旅游及拓展
*    各项在职培训计划
*    海外（如美国、德国、英国等）差旅访问及短期工作的机会
*    员工深圳户口招调计划
*    丰富业余体育活动（羽毛球、乒乓球、篮球、足球及跑步等）
*    员工重要活动及纪念日庆祝（生日、结婚和生育）
*    中国传统节假日庆祝
*    良好个人职业生涯发展机会