Benefit Administrator, HK Flex Contact Center
美世咨询(中国)有限公司Mercer Consulting (China)Ltd.
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:专业服务(咨询、人力资源、财会)
职位信息
- 发布日期:2019-05-22
- 工作地点:深圳-福田区
- 招聘人数:若干人
- 工作经验:无工作经验
- 学历要求:招若干人
- 语言要求:不限
- 职位月薪:6-8千/月
- 职位类别:客服专员/助理 薪资福利专员/助理
职位描述
This role is to help Mercer's Flexible Benefits clients to perform daily administration activities and response their employees inquires through email.
Responsibility
Handle email enquiries properly within service standards agreed
Perform follow up work in relation to the above as and when required, and coordinate with internal colleagues, consultants and/or insurance companies for complaint case handling
Summarize the client enquiry category report on a monthly basis
Contribute to team performance by actively participating in team meetings, assisting other team members as required and providing constructive feedback on issues as they arise
Provide cross team supports as and when required
General housekeeping, e.g. proper filing of client information, inputting issue log/preparing email volume statistics, etc.
Requirements
Bachelor's degree or above
Preferable with minimum 1 year customer service experience in the area of employee benefits, insurance, shipping & Logistics or banking services, excellent graduates can be considered
Good interpersonal communication skills, strong customer service sense, ability to communicate effectively and courteously with diverse individuals and situations
Self-motivated, be able to learn fast and work independently
Teamwork spirit and have high sense of responsibility
Basic knowledge about insurance products and employee benefits will be a plus
Proficient English spoken and written skills
Fluent in Cantonese is a plus
公司介绍
美世于1995年进入中国,目前在北京、上海、广州、深圳、南京、大连、香港和台湾设有8家分支机构,咨询顾问超过350人。美世的顾问具备超过10年的在华咨询经验,在中国拥有超过3,000多家大型客户。美世通过与国有、民营及上市企业广泛的合作,在业内积累了极高的声誉。
Mercer is the global leader for trusted HR and related financial advice, products and services. In our work with clients, we make a positive impact on the world every day. We do this by enhancing the financial and retirement security, health, productivity and employment relationships of the global workforce.
Mercer has more than 15,000 employees serving clients in over 180 cities and 41 countries and territories worldwide.
As a wholly owned subsidiary of Marsh & McLennan Companies, Inc., we can also provide access to the complementary services of our sibling companies, Marsh, Kroll, Guy Carpenter and Oliver Wyman.
Please apply by confidential email to careers.sh@mercer.com, attention to the Human Resources Manager with full resume.
联系方式
- Email:careers.sh@mercer.com
- 公司地址:地址:span淮海中路300号香港新世界大厦43层&50层