深圳招聘

加拿大大西洋四省的国际管理酒店公司代招聘岗位　工作地点：加拿大

工作职责：

1、根据酒店的时间安排需求保持定期出勤； 工作期间着正确的商务服装和佩戴名牌。

2、遵守标准与规章制度，维护安全高效的酒店运营；监督并确保宾客服务和客房服务人员的所有职责完成。

3、核查入住或离开酒店的客人；在办理入住手续时核查信用和付款方式；向客房部提供“到期”清单。

4、记录所有请求并确认完成；维护宾客服务日志。

5、准备每日寄出的快件结帐单(日班)；准备下班时交接的个人文件； 进行换班简报；每日结算银行。

6、查看PMS库存和房屋剩余及已使用数量以了解可用性和利率；维护和推广特殊客人计划；

7、每天检查分配给酒店客房服务员的所有房间的情况；通知客房服务员房间内发现的任何缺陷，并在服务员板上注明， 如有需要，让客房服务员重新打扫房间；重新检查清洁后的房间。

8、检查所有员工的着装情况，在服务员轮班结束时检查客房服务员的手推车/标志牌，确保符合酒店标准。

9、在客房部经理缺席的情况下，负责客房服务员的日常安排工作； 向工程部提交维护报告/请求；

10、通过电话或当面与客户服务部门协商房间的相关信息；协调应急程序；

11、运行每日到货报告并标记注册卡以了解特别要求； 审查政策和程序的变更；储备和维护库存情况。

12、向酒店网点分发账单报告； 协助解决银行问题； 协调员工休息； 协助客房管理部门制定本周标准；将房间状态输入部门计算机；向客房部经理提交检查报告。

13、完成酒店安排的其他任务。

任职要求：

1、至少1年酒店或相关领域的工作经验，高中及以上学历，雅思达4分或以上；酒店和旅游专业及有管理经验者优先。

2、懂得操作计算机系统、办公设备、酒店软件、电话、信用卡/借记卡审批机、双向无线电、寻呼。

3、能吃苦耐劳，良好的沟通能力；有理解财务信息和数据，以及基本的算术功。

QUALIFICATION STANDARDS
EDUCATION & EXPERIENCE:

1.At least 1 year of progressive experience in a hotel or a related field required.

2.High School diploma required.

3.Degree in Hospitality and Tourism preferred.

4.Previous supervisory experience preferred.

TOOLS & EQUIPMENT:

5.Computer systems, office equipment, hotel software, telephone, credit/debit approval machine, 2-way radios, pager systems.

PHYSICAL REQUIREMENTS:

6.Long hours sometimes required.

7.Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

MENTAL REQUIREMENTS:

1.Must be able to convey information and ideas clearly.

2.Must be able to evaluate and select among alternative courses of action quickly and accurately.

3.Must maintain composure and objectivity under pressure.

4.Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

5.Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need.

6.Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

7.Must be able to work with and understand financial information and data, and basic arithmetic functions.

DUTIES & FUNCTIONS
ESSENTIAL:

1.Approach all encounters with guests and employees in a friendly, service oriented manner.

2.Maintain regular attendance in compliance with Brand standards, as required by scheduling which will vary according to the needs of the hotel.

3.Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working.

4.Comply at all times with Brand standards and regulations to encourage safe and efficient hotel operations.

5.Supervise and ensure completion of all duties of Guest Services and Housekeeping staff.

6.Check guests into or out of the hotel.

7.Confirm credit payment method at check in, and full payment at check out.

8.Provide list of “due outs” to Housekeeping.

9.Log all requests and confirm completion.

10.Maintain key control.

11.Maintain Guest Services log book.

12.Prepare express checkouts to be mailed daily (day shift).

13.Review PMS inventory and house count for availability and rates.

14.Maintain and market special guest programs.

15.Balance and prepare individual paperwork for closing of shift.

16.Balance bank daily.

17.Perform all duties of Guest Services Agent.

18.Inspect all rooms assigned to room attendants in his/her section of the hotel on a daily basis.

19.Notify room attendants of any deficiencies found in the room and note on the attendant’s board.

20.Return room attendant to correct deficiencies when applicable.

21.Re-inspect corrected rooms.

22.Check appearance of all employees to ensure compliance with Brand Standards of Appearance.

Prepare room attendants’ daily assignments in the absence of the Housekeeping Manager.

23.Submit maintenance reports/requests to the Engineering department.

24.Confer with Guest Services regarding information about discrepant rooms via phone or in person.

25.Physically check discrepant rooms when needed.

26.Clean guest rooms when needed.

27.Inspect room attendants’ carts/sign board at the end of the attendants’ shift.

28.Supervise and inspect night attendant’s duties.

MARGINAL:

1.Coordinate emergency procedures.

2.Assist in scheduling of Guest Services and Housekeeping staff.

3.Run daily arrival report and mark registration cards for special requests.

4.Review changes in Policy and Procedure.

5.Assist Accounting with research.

6.Stock and maintain inventory of supplies.

7.Distribute billing reports to hotel outlets.

8.Assist with bank problems.

9.Coordinate staff breaks.

10.Run switchboard as necessary.

11.Conduct change of shift briefing.

12.Assist housekeeping management in the preparation of the standard of the week.

13.Enter room status into departmental computer.

14.Forward inspection reports to Rooms Division Manager.

15.Other duties as required.

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