深圳 [切换城市] 深圳招聘深圳客服及技术支持招聘深圳客服专员/助理(非技术)招聘

Customer Service Agent China

安联财产保险(中国)有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:金融/投资/证券

职位信息

  • 发布日期:2012-11-13
  • 工作地点:上海-浦东新区
  • 招聘人数:若干
  • 职位类别:客服专员/助理(非技术)  

职位描述


Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world's leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 600 staff.

Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its "Clear to Zero"claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.


Key Responsibilities
Liaise with the Sales Support department on new business quotations and implementation.
Liaise with the Credit Control department on issuing invoices and following up with clients and brokers on outstanding invoices.
Coordinate and distribute policy documentation for clients located in China.
Liaise with the Client Services department on the issuing of renewal terms, renewal confirmations and outstanding renewals.
Respond to client and broker queries by phone and email on behalf of Head Office, and take necessary actions.
Liaise with the Provider Services department in relation to developing a provider network in China.
Collate productivity statistics and update weekly reports for management.
Deal with escalated queries and complaints promptly and effectively, and liaise with other departments regarding matters that may arise.
Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention.
Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided.
Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction
Experience Required
Previous experience in a customer focused role, in an administrative capacity.
Previous experience in Financial Services
Keyboard skills with experience of Microsoft Office, Excel, Lotus Notes and other standard software
Previous experience in Insurance company desirable, 2-3 years experience is preferred
Fluent in written and oral English & Mandarin, Financial Services bachelor degree is preferred
Behavioural Competencies
Customer Focused
Strong communication (verbal & written) and Interpersonal skills
Honesty and Integrity
Ability to work well under pressure
Ability to work on own initiative
Highly motivated and proactive
Ability to prioritise workload and manage time effectively
Well organised, proactive, ability to prioritize workload on own initiative and excellent time management skills

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies

公司介绍

安联财产保险(中国)有限公司(Allianz China General Insurance Company Ltd. ) 是由德国安联保险公司单独出资,在中国注册成立,总部设于广州的外商独资法人保险公司;其前身为安联保险公司广州公司,是安联保险集团在中国设立的首家经营财产保险的分公司,于2003年成立。

自成立以来,安联保险公司广州分公司一贯以专业、尽心的敬业精神向广东省(包括深圳)的客户提供财产险、责任险、货运险、工程险和国内信用保险,以及短期健康险和意外伤害保险等保险业务,并先后在深圳、东莞、佛山、江门等地设立了营销服务部。多年以来,公司经营业绩持续增长,并连年突破预期经营目标,保持着良好的发展态势。

2010年1月12日,中国保险监督管理委员会批准,同意将安联保险公司广州分公司改建为安联财产保险(中国)有限公司。在完成改建的相关登记手续后,安联财产保险(中国)有限公司于2010年7月1日起正式对外开业。

改建后,安联财产保险(中国)有限公司将积极申请在住所地以外的其它省份、自治区、直辖市设立分支机构、开展业务;并将继续秉承安联集团100多年的专业保险经验,以客户至上,高效执行,正直诚信,团队精神,创新服务为公司核心价值观,立足中国市场,为广大客户提供全方位和专业化的保险产品及服务。
2018年7月,京东等股东增资安联财险的方案获得了中国银保监会的批准,由8.05亿元增加至16.10亿元,新增注册资本均由新股东出资。同年10月,公司名称获批变更为“京东安联财产保险有限公司”。目前关于公司注册资本变更及名称变更的工商登记仍在进行中。

联系方式

  • 公司地址:地址:span天河区珠江西路5号广州国际金融中心主塔写字楼(西塔)第34层10单元