Organization Summary

The technical publications department develops and maintains user documentation, such as user manuals and release notes, to enable our customers to quickly and easily understand how to get the most out of our products.

Writers in the technical publications department are expected to:

• Design publications to help customers succeed in their work
• Plan projects to ensure compliance with company priorities of quality, cost, and time-to-market
• Stay abreast of current development practices and innovations in technical communications
• Question old habits and seek new ways to improve the development process and information product design
• Enjoy the pursuit of excellence and celebrate success

Position Summary

Technical writers research product technology, then design and develop user documentation appropriate to customer needs and company business goals. The user documentation includes concepts, procedures, and reference information structured to help the targeted audiences use the RadiSys product(s) in their jobs with minimal effort.

The staff technical writer is a leadership position within the local technical writing team, and the staff technical writer will be called upon to help writers solve problems with their software tools, project management, and technical writing challenges. The staff technical writer is required to work on site during regular business hours. Occasional overtime is also required, particularly as projects near completion.

Classification Factors

• Receives guidance from the Technical Publications manager in terms of broad goals and objectives, and then establishes the methods to attain them within the constraints of the company's development process.
• Does not require close supervision, but works collaboratively with other writers, project team members, and the Technical Publications manager.
• Does not administratively supervise other employees, but will be called upon for advice and help by the writers in day-to-day technical writing challenges.

Major Functions

• Provide local guidance to technical writers seeking help with technical writing challenges, e.g., software troubleshooting, writing difficulties, project management, etc.
• Research and learn product technology
• Research and understand customer needs and business priorities
• Develop plans and specifications for user documentation projects
• Write content appropriate to customer job tasks and abilities
• Support company quality standards and development processes
• Effectively organize and maintain source files
• Use the assigned tools and templates for developing publications
• Initiate and track draft reviews
• Report project status to management as required
• Participate in projects as a constructive, supportive, and pro-active team member
• Review user documentation from RadiSys suppliers in China for completeness and conformance to RadiSys standards

Skills, Abilities, and Knowledge

Essential skills and experience:

• Bachelor's or Master's degree from an accredited college or university in technical writing, writing (English), journalism, or computer science
• 10 years' recent experience in technical writing in structured development environments
• Professional-level command of spoken and written English
• Computer knowledge-able to specify an appropriate computer for technical writing, and perform basic troubleshooting if problems arise
• Able to develop and manage multiple projects concurrently
• Able to consistently meet project deadlines
• Able to effectively interview and learn from subject matter experts
• Proficient with technical writing software, especially Adobe FrameMaker, Acrobat, PhotoShop, and Illustrator
• Experienced with version control software
• Comfortable speaking with international colleagues

Preference will be show to candidates who:

• Have several years of recent technical writing experience in a high-tech company
• Have experience in technologies similar to those developed by RadiSys
• Are proficient with Adobe FrameMaker, Illustrator, and PhotoShop
• Speak the general American dialect of English
• Can show samples of his or her published technical writing
• Are able to travel periodically to the U.S. and other locations for training or meetings

Supervisory Responsibilities

Limited to project leadership and technical writing assistance.

Radisys (NASDAQ: RSYS) is a leading provider of innovative hardware and software platforms for next generation IP-based wireless, wireline and video networks. Radisys products include its market leading ATCA and IP Media Server platforms as well as application software for new IP-based communications services. These products enable customers to bring more new high-value applications and services to market faster with a lower investment. Radisys products are used in a wide variety of applications including 3G/4G/LTE wireless voice, data and video, Femtocell, VoIP and Video over IP communications and conferencing, Voice Quality Enhancement (VQE), and secure defense communications.
Our success is based on innovation on both the business and engineering sides of the company. Companies don't innovate; people do. That means there's always a place at Radisys for creative, imaginative people. At Radisys, every voice is heard.
We work hard to be a great company to work with and a great company to work for. We believe the way to do that is to treat our customers, the members of our communities where we live and work, our colleagues, and each other with integrity and respect. These are high standards and we hold ourselves to them.
For more information, visit www.radisys.com