Boutique Coach-店铺培训专员-广州
香奈儿（中国）贸易有限公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：奢侈品/收藏品/工艺品/珠宝
职位信息
- 发布日期：2019-11-28
- 工作地点：广州
- 招聘人数：1人
- 工作经验：2年经验
- 学历要求：本科
- 职位月薪：1-2万/月
- 职位类别：奢侈品业务 区域销售总监
职位描述
1. Onboarding Planning for New Hires (Apply for Coach)
? Put together customized on boarding experience for new hires and deploy accordingly
? Coach new hires in product knowledge, selling skills and client service (from My CHANEL Essentials and The CHANEL Experience contents) using blended learning approaches
? Equip on boarding buddy to support new hires
? Monitor and track progress of integration for new hires
2. Coach FAs (Fashion Advisors) on adaptability and flexibility (in-floor coaching) (Apply for Coach)
Guiding principle: To enable FAs (as the face of CHANEL and based on FA Competencies) to build emotional connection with clients by customizing their behaviors for different client personalities.
? Observe client-staff interactions closely and frequently to identify areas of improvement in FA’s interactions with clients and other retail staff
? Provide near-real time feedback to FAs based on coach’s experience, industry best practices, Chanel’s FA competency framework, Chanel’s vital behavior framework, etc.
? Plan and track coaching conversations with boutique staff, with the objective of helping them to meet performance objectives and create client-centric experiences
? Engage in regular coaching conversations with boutique staff to assist in their learning and development journeys
? Provide FA observation feedback, improvement advice and Coach-the-Coach assistance to DHOB
? Prioritize adaptability and flexibility coaching (i.e. are FAs customizing their behavior based on various client’s personality / flexible on selling approach based on client’s needs)
? Prioritize coaching on FA development (e.g. understanding their needs and concerns with personal and professional growth) to motivate and retain FAs
? With understanding of both client needs and FA strengths and improvement areas, assist FAs to execute client action plans (created by Client Engagement Management Expert)
? Monitor progress and feedback to both CEM expert and FA on client action plans
3. Customize, deliver, and follow up on Learning Path for Retail Team (Apply for Coach)
Guiding principle: To become FA’s trusted “go-to” advisor in Learning and Development, empower FAs to raise their concerns in a structured and logical manner
? Observe client-staff interactions frequently, maintain close relationship with Retail Team to identify gaps in learning and development
? Maintain close relationship with FAs to identify and escalate their needs and concerns accordingly
? Identify and analyze learning and coaching requirements based on individual and collective needs for the boutique
? Co-owns/develop customized learning roadmaps and content with “office” L&D team
? Recommend action plans and coaching plans for boutique staff
? Create, maintain, and monitor the progress of learning and coaching plans
? Deliver in-boutique learning sessions (e.g. Flash Training, MM sessions, collection briefing) on product, services and strategy
? Implement learning solutions (including digital ones) and drive digital learning
4. Drive the roll out of E-Learning and other FA tools (Apply for Coach)
? Engage FA on the usage of various digital tools that have been developed for training and learning
? Coach FA in their adoption of blended learning
5. Support People Development (Apply for Senior Coach)
Guiding principle: To bring the best out the FAs by raising the awareness of the importance of FA’s role and developing their careers
? Make and communicate progress report of staff development status to HOB/DHOB
? Understand boutique strategy, manpower requirements and people challenges
? Partner with Head of Boutique/DHOB, HR, Retail Managers to strategize and develop a comprehensive people development plan (e.g. career path, C&B)
? Participate in people discussions with HOB/DHOB (e.g. performance review, promotion decisions, etc.)
6. Collaboration with experts (Apply for Senior Coach)
? Collaborate with CEM expert to refine, customize and execute client action plans based on FA profile
? Collaborate with “office” L&D team to co-develop learning paths for retail teams
? Partner with other relevant stakeholders (on an as-need basis) to curate training content and advise partners on optimal training delivery method
Measuring Effectiveness and Feedback on People and Client Intelligence
? Be accountable for client and employee loyalty quantitative and qualitative KPIs (TBC) , such as:
o Client survey satisfaction scores
o Client retention / loyalty
o Staff turnover
o Feedback from Fashion Advisors
o Etc.
? Track learning and coaching effectiveness by defined KPIs
? Share observations and feedback regarding staff performance with Btq Mgt
? Share observations and feedback regarding client trends, behavior, and other insights
? Proactively bringing people/client intelligence/pulse of the retail teams to retail and business GMs
? Use CSS reports to define/refine learning plans for staff
Partner with H/DOBs in communicating selected strategic messages to boutique staff
公司介绍
香奈儿是一家私人企业，也是全球奢侈品创作、设计、制造和销售领域的佼佼者。上世纪初，香奈儿由嘉柏丽尔·香奈儿 (Gabrielle Chanel) 创立，提供一系列高端产品，包括高级成衣、皮具、时尚配饰、眼镜、香水、彩妆、护肤品、高级珠宝及腕表。同时，香奈儿凭借高级定制服系列在业界享有盛誉，高级定制服每年会在巴黎发布两个系列的作品。此外，香奈儿也因收购了众多专业的供应商而闻名，并推出旨在传承手工工艺的“高级手工坊系列”。香奈儿致力于高端奢侈品领域，以及高水准的手工技艺。有史以来，香奈儿品牌的核心价值一直根植于其独特的创意设计。正因如此，香奈儿在全世界范围内推广文化、艺术、创意以及手工工艺，同时也大力投资于人、研发和创新。截止2019 年底，香奈儿在全球拥有近两万八千名员工。
秉承品牌创始人香奈儿女士不断打破界限的创新精神，香奈儿亦是一家充满可能性的公司。我们提供独特的工作环境、绝佳的工作条件，帮助员工更好地了解品牌与业务，激发员工的潜力与内在动机，力求使员工在工作和追求人生目标的过程中，能够完全地展现真实的自我。香奈儿致力于打造一种包容的文化，以促进个人的成长，推动团队的共同进步。我们相信每个人的独特性有助于团队的多样性、互补性及高效性。我们珍视您将为香奈儿带来的新观点、经验及无限的可能，期待您前来应聘。
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products. Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship. It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation. At the end of 2019, CHANEL employed close to 28,000 people worldwide.
Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at CHANEL. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibilities of your growth. At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
秉承品牌创始人香奈儿女士不断打破界限的创新精神，香奈儿亦是一家充满可能性的公司。我们提供独特的工作环境、绝佳的工作条件，帮助员工更好地了解品牌与业务，激发员工的潜力与内在动机，力求使员工在工作和追求人生目标的过程中，能够完全地展现真实的自我。香奈儿致力于打造一种包容的文化，以促进个人的成长，推动团队的共同进步。我们相信每个人的独特性有助于团队的多样性、互补性及高效性。我们珍视您将为香奈儿带来的新观点、经验及无限的可能，期待您前来应聘。
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products. Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship. It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation. At the end of 2019, CHANEL employed close to 28,000 people worldwide.
Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at CHANEL. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibilities of your growth. At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
联系方式
- 公司地址：市区
- 电话：16600287775