深圳招聘

Position
Customer Relationship Management Officer 客户关系管理专员


Job Summary (Brief overview on scope of job responsibility)

? Be familiar with all aspects of BVCPSIAA business in order to maintain professional services and develop positive client relationships.


Interrelationships (Other key functional or communication lines)
? Work with operating office (OO)
? Work with lab
? Work with sales office (SO), key account managers, program managers
? Work with local and overseas customers
? Work with QA & Integrity Team
? Work with invoicing team


Job Responsibility & Accountability (Key roles, functions & accountabilities)
? Collaborating with BD/program manager in establishing client's procedures
? Accurately interpret client's procedures into COP / IFI / CPT so operation team can understand and execute with minimum discrepancy
? Regular review and maintain the update-ness of all documents (i.e. COP/IFI...etc) on FTP related to clients
? Coordinate all activities between clients, SO, and OO for NVC's order.
? Collect all necessary inspection material and/or information and forward to Operating Offices (i.e. packaging, approval sample etc.) if client prefer one contact point.
? Handle day-to-day enquiries from clients, SO, and OO
? Collaborate with relevant OO to prepare client activity report summary timely if per client's request
? Collaborate with relevant OO to prepare billing summary timely for invoicing team
? Maintain & announce documents regarding client's information & requirement at FTP
? Monitor OO's activities to ensure client's program is implemented smoothly and consistently, can raise up when seeing problems
? Create IFI or FI when necessary
? Collaborate with Credit control department for financial issues
? Initiate customer complaint procedure and facilitate CCR office in investigation
? Attend client meeting when needed
? Suggest improvements on client's procedures or BV internal processes, ideas either initiated personally or collected from line
? Can sense potential problems that may lead to customer's dissatisfaction or BV internal processes difficulties


工作地点:广州市越秀区华乐路55-57号华乐大厦南塔三楼301室

必维国际检验集团（Bureau Veritas，简称必维）创立于1828年，集团总部位于法国巴黎，是测试、检验、认证和技术咨询服务的全球领导者。必维目前在全球140个国家拥有1400个办公室和实验室以及超过66,500名员工。必维早在1882年进入中国，目前在55个城市拥有100个办公室和实验室以及超过12,500名专业员工。

必维消费品服务事业部（Bureau Veritas Consumer Products Services, 简称BVCPS）是领导全球的主要质量检定服务供应商，为全球各地的消费品及零售市场提供专业的产品测试、验货、审核及技术咨询等服务，覆盖范围广泛，包括：轻工业产品、玩具及幼儿产品、纺织品、鞋类、电子电气产品、汽车及车载设备、无线通信技术及智能产品服务、食品、健体、美容及家居产品。