Order Executioner & Customer Assistance-6months Contract(职位编号：ISC-0521911)
国际商业机器中国有限公司(IBM)
- 公司行业：计算机软件
职位信息
- 发布日期：2013-01-15
- 工作地点：上海
- 招聘人数：若干
- 学历要求：本科
- 语言要求：英语熟练
普通话熟练 - 职位类别：采购员 网站营运专员
职位描述
Job description
Responsibilities
The Order Executioner is responsible for order fulfillment transactions and full buyer purchase order placement.
As an Order Executioner, your responsibilities include but are not limited to:
Review requisition requirements
Work efficiently with requester/client for additional information or any questions
Determine source from Sourcing Instructions and contact supplier for price and delivery
Negotiate cost savings and terms when applicable (non contracted sources)
Procurement of low dollar purchases services
Consult Sourcing & Tactical Buyer to understand commodity strategy
Knowledge of all client specific processes and procedures
Initiate outline agreements
Interface with clients and suppliers on supplier and payment issues in conjunction
Maintain all relevant supplier documentation (Certificates of Insurance; client specific EH&S documents, and supplier diversity certification)
Ensure audit readiness of all purchasing documents
Work with commodity manager and team lead
Resolve blocked invoices
Expedite Orders and follow up on deliveries
The Customer Assistance Center agent is responsible for answering the inquiries and provide solutions via phone and emails to the clients who are using procurement application & process.
As a CAC agent, your responsibilities include but are not limited to:
Answer incoming calls
Generate a call tracking record
Respond to routine "How to" questions
Perform appropriate problem determination
Conduct root-cause analysis
Respond to status inquiries
Transfer calls to appropriate support group as required
Monitor email account
Provide first call response
Required
Bachelor's Degree
English: Fluent
Chinese simplified: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Responsibilities
The Order Executioner is responsible for order fulfillment transactions and full buyer purchase order placement.
As an Order Executioner, your responsibilities include but are not limited to:
Review requisition requirements
Work efficiently with requester/client for additional information or any questions
Determine source from Sourcing Instructions and contact supplier for price and delivery
Negotiate cost savings and terms when applicable (non contracted sources)
Procurement of low dollar purchases services
Consult Sourcing & Tactical Buyer to understand commodity strategy
Knowledge of all client specific processes and procedures
Initiate outline agreements
Interface with clients and suppliers on supplier and payment issues in conjunction
Maintain all relevant supplier documentation (Certificates of Insurance; client specific EH&S documents, and supplier diversity certification)
Ensure audit readiness of all purchasing documents
Work with commodity manager and team lead
Resolve blocked invoices
Expedite Orders and follow up on deliveries
The Customer Assistance Center agent is responsible for answering the inquiries and provide solutions via phone and emails to the clients who are using procurement application & process.
As a CAC agent, your responsibilities include but are not limited to:
Answer incoming calls
Generate a call tracking record
Respond to routine "How to" questions
Perform appropriate problem determination
Conduct root-cause analysis
Respond to status inquiries
Transfer calls to appropriate support group as required
Monitor email account
Provide first call response
Required
Bachelor's Degree
English: Fluent
Chinese simplified: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
公司介绍
For nearly 100 years, IBM has created products to handle information. Today, as the world's largest information technology company, it invents, develops and manufactures the most advanced information technologies computer systems, software, storage systems and microelectronics. But that's just for starters. After decades as the undisputed leader in the computer hardware business, IBM has transformed itself into an information technology services business. It is passionately committed to adding value for our clients from helping to keep grocery shelves stocked to simultaneously providing medical imagery to physicians an ocean apart. Its solutions, services and consulting offerings are revolutionizing the way people, organizations and enterprises operate including itself.
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。