Advisory Systems Services Representative(职位编号：GTS-0505427)
国际商业机器中国有限公司(IBM)
- 公司行业：计算机软件
职位信息
- 发布日期：2013-01-15
- 工作地点：上海
- 招聘人数：若干
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语熟练
普通话熟练 - 职位类别：系统分析员 客服专员/助理(非技术)
职位描述
Job description
The account service manager either the individual contributor or small team leader who represents IBM to clients on matters concerning the availability of the hardware systems and is in charge of System Stabilization, Problem Management and Customer Satisfaction in order to meet their requirement for access to their business information. He or she dedicates themselves to the customers and coordinates the customer projects from the view point of hardware system availability and system stabilization view
1.Provide IT infrastructure support for assigned client
2.Lead customer on system management discussion and engagement, e.g. patch management, security management, system health check, problem troubleshooting System performance and capacity situation analyze, generate report for management review.
3. Perform Services Solution review and recommendations
4. Lead small or virtual engineer team to complicated tasks achievement
5. Perform Service business promotion and service contract negotiation
6.Conduct account management and secure customer's overall service Satisfaction
7. Negotiates with engagement partners and team members (vendors, subcontractors, clients, IBMers from other functional areas) to define the approach and goals to delivery of technical support and services.
8. has the ability to lead managed support service engagement and delivery
Required Skill :
1.5+ years working experiences on product support or IT service management area
2.Familiar with ITIL or other IT service management methodology
3.Familiar with PMP or other project management methodology
4.Good at communication and problem determination / root cause analyze analytical ability and creativity in the development and implementation of plans and solutions to client requirements and problems.
5.Has electronic/auto industry business knowledge or insight is prefer
6.Responsible and positive. Be serious on the process & procedure.
7.Can work under pressure
8 Multiple task skill
9. Quick learner and eager on new technology and self enhancement
10. Customer oriented and passion on problem solving
Required
Bachelor's Degree
At least 5 years experience in Product support or IT service management area
English: Fluent
Chinese simplified: Fluent
Preferred
At least 2 years experience in ITIL or other IT service management methodology
At least 3 years experience in PMP or other project management methodology
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
The account service manager either the individual contributor or small team leader who represents IBM to clients on matters concerning the availability of the hardware systems and is in charge of System Stabilization, Problem Management and Customer Satisfaction in order to meet their requirement for access to their business information. He or she dedicates themselves to the customers and coordinates the customer projects from the view point of hardware system availability and system stabilization view
1.Provide IT infrastructure support for assigned client
2.Lead customer on system management discussion and engagement, e.g. patch management, security management, system health check, problem troubleshooting System performance and capacity situation analyze, generate report for management review.
3. Perform Services Solution review and recommendations
4. Lead small or virtual engineer team to complicated tasks achievement
5. Perform Service business promotion and service contract negotiation
6.Conduct account management and secure customer's overall service Satisfaction
7. Negotiates with engagement partners and team members (vendors, subcontractors, clients, IBMers from other functional areas) to define the approach and goals to delivery of technical support and services.
8. has the ability to lead managed support service engagement and delivery
Required Skill :
1.5+ years working experiences on product support or IT service management area
2.Familiar with ITIL or other IT service management methodology
3.Familiar with PMP or other project management methodology
4.Good at communication and problem determination / root cause analyze analytical ability and creativity in the development and implementation of plans and solutions to client requirements and problems.
5.Has electronic/auto industry business knowledge or insight is prefer
6.Responsible and positive. Be serious on the process & procedure.
7.Can work under pressure
8 Multiple task skill
9. Quick learner and eager on new technology and self enhancement
10. Customer oriented and passion on problem solving
Required
Bachelor's Degree
At least 5 years experience in Product support or IT service management area
English: Fluent
Chinese simplified: Fluent
Preferred
At least 2 years experience in ITIL or other IT service management methodology
At least 3 years experience in PMP or other project management methodology
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
公司介绍
For nearly 100 years, IBM has created products to handle information. Today, as the world's largest information technology company, it invents, develops and manufactures the most advanced information technologies computer systems, software, storage systems and microelectronics. But that's just for starters. After decades as the undisputed leader in the computer hardware business, IBM has transformed itself into an information technology services business. It is passionately committed to adding value for our clients from helping to keep grocery shelves stocked to simultaneously providing medical imagery to physicians an ocean apart. Its solutions, services and consulting offerings are revolutionizing the way people, organizations and enterprises operate including itself.
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。