深圳招聘

The China Regional Technical Service Manager (RTM) is a core function of the national service process. The RTM reports directly to the China Technical Service Director. Additionally, for International & Strategic purpose, the RTM will work closely with the RTS team.

The RTM position has the following responsibilities:

1. The sustainable development of the service quality within the territory with the aim of maximize RATIONAL customer benefits and satisfy customer
2. Product management support (local safety regulation suggestion, multiple certificate support, product knowledge support from classic line to SCCWE, etc.)
3. Fully support sales team (Customer visit, production introduction, designer meeting etc.)
4. Leading, maintaining and developing long term relationships with Service Partner.
5. Service training for both internal and external demands

Primary Focus:

• Service development,  service strategy plan, RSP network improvement, RSP audit, Service KPI define / implement, etc.
• Organization and management of all after sales technical services within the region
• Build & maintain excellent trust based customer relationships.
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Additional tasks (but not limited to):

• Consultation in technical issues by phone and in person
• Administration and follow up of warranty notifications
• Use SalesForce manage daily work
• Quality and management reporting, monthly reports to the Service Director China, covering items such as the following: (service activities, achievements, project progress, technical / quality problem)
• Improvement of product and service quality in the long term
• Participate in, or assist partners, in trade shows & events where required.
• Monitoring RSP’s spare parts stock availability in region
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Practical Experiences/skills; An NKAM has...

• extensive relevant service experience and existing relationships in the kitchen equipment or hospitality industry
• a keen understanding of electrical and mechanical knowledge
• outstanding skills in the areas of relationship, communication, negotiation & selling
• has strong sense of customer service and professional demeanour
• good IT-abilities (MS Office; SAP & Salesforce preferred)
• experience in the field of technical service and in dealing with dealer/distributor/service partner networks
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Qualities; The Person...

• is a great trainer and presenter
• has entrepreneurial spirit with a hands-on-mentality
• is proactive, enthusiastic, open minded and customer-oriented
• is results oriented
• is self-motivated & driven by self initiative
• is a team player, actively fostering RATIONAL values

Qualification:

• Electrical and mechanical bachelor or higher

Languages:

• Fluent mandarin + Cantonese (written & spoken)
• Strong English (written & spoken)

Other:

willingness to travel / valid driver's licence

Rational作为一家德国公司，在熟食饮食业和高级烹饪技术中拥有全球范围的市场和领先的技术，全球市场份额占54%。公司的首要目标是为世界专业厨房中烹饪熟食的客户提供***化的利益。

Rational成长里程碑

1973 RATIONAL股份有限公司作为一家热气用具的生产和营销公司在德国成立
1976 发明RATIONAL万能蒸烤炉
1986 发明了***台燃气万能蒸烤炉
1997 发明了RATIONAL ClimaPlus Combi
1999 从RATIONAL股份有限公司转变成为RATIONAL AG
2000 在市场上销售全自动清洁系统CleanJet和钙化诊断系统CalcDiagnose System
2000 证券交易所上市
2001 在市场上推出CombiCheck和冷凝罩UltraVent
2002 在市场上推出超级炸篮CombiFry, 催化式排气净化器AeroCat和CombiLink
2004 发明了世界上***台智能烹饪SelfCooking Center。

国内外荣誉和奖章

福布斯杂志，2000年10月，全球20个中型企业***奖
2000年11月的酒店及食堂用具专业博览会上，2000年度新产品，自动清洁系统CleanJet
2000年度最成功产品，IQT探针，《厨房》行业杂志读者调查
2001年通过ISO / DIS 9001 2000认证
100强：RATIONAL为2001年最富有创新能力的中型企业之一
获得2001年杰出、创新用具发展奖，FCSI欧洲协会
2002年投资者公关奖：在SDAX位居第3
2003年***企业，在SDAX中位居第2，2003年度 《聚焦财富》(Focus Money)德国GEO奖，A.T. Kearney, 《产品》经济报
FCSI 协会2004年度***制造商
《资本》：2004年度投资公关奖，在SDAX中位于第三
《聚焦财富》(Focus Money)，2004年***企业，在SDAX中位于第二
2014年 2014***工厂，全球运作杰出奖(Global Excellence in Opearations) A.T.Kearney
2015年 万能蒸烤箱类别中，获得***营销奖
2015年 年度餐厅杂志评选中获得“***厨师选择奖”

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