深圳招聘

某知名外企寻找将加入全球企业系统支持团队，并担任上海地区办事处中国区和蒙古地区IT技术支持代表的桌面支持分析员。

13薪，长期temp职位。

岗位职责：

1.与所有团队成员进行高度互动，以提供卓越的IT技术支持服务。

2.为同事提供桌面IT技术支持，包括但不限于根据标准设置和配置计算机，移动设备和批准的APP配置，网络打印机，音频/视频会议系统，IP电话，客户端VPN。与人力资源团队合作，支持入职和离职活动。

3.主动向同事介绍公司系统支持组织和“技术支持中心”门户网站，以友好，高效的方式回答同事的疑问，确保所提供解决方案的质量符合公司标准和批准的做法。确保所有服务活动都符合SLA目标，并且客户满意度很高。

4.在ITIL流程框架内工作，确保准确记录所有自定义支持活动，客户事件和请求票据优先级，更新，升级并始终将其关闭。

5.创建和更新技术支持文档和过程。

6.在公司系统支持团队中分享知识。

7.协助IT资产协调员管理IT设备和消耗品的库存。完成执行团队负责人分配的各种与工作相关的职责及IT经理/ IT总监分配的项目。

8.在非工作时间能随叫随到。

岗位要求：

1.熟悉桌面资源的安装，维护和故障排除，包括但不限于操作系统，MS Office套件，台式机，笔记本电脑，移动设备，平板电脑，多功能打印机，互联网技术和所有常用的桌面外围设备。

2.全面了解Windows，Microsoft Server，Office 2016，Office 365和OWA，Skype for Business，WebEx和远程控制。

3.能够识别驱动问题并排除故障。

4.表现出在挑战性环境中提供卓越客户服务的能力。

5.能理解主要概念，有良好的协作和沟通能力，乐于助人。

6.强大的学习和执行能力，能自我激励，抗压力强。

7.首选MCSE，ITIL或PMP认证。

8.流利的英语口头和书面表达能力，能够用英语口头和书面进行有效沟通，优先考虑CET6。

任职要求：

1.计算机科学，信息技术或相关学科的学士学位或同等工作经验。

2.跨国公司3-4年的信息技术支持经验。

3.通过CET6和MCSE，ITIL或PMP认证优先。

Looking for Desk Side Support Analyst (Contractor) who will join Global Corporate System Support team and serve as IT Technical Support representative for Greater China & Mongolia region in our Shanghai Regional Office

    

    

Position Summary:

1. Desk Side Support Analyst have high interaction with all Team Members to provide exceptional IT Technical support service.
2. Provides Desk Side IT Technical Supports to colleagues, include but not limited to Setting up and Configuring computers as per the standards, Mobile devices and approved APPs configuration, Network printers, Audio/Video conference system, IP Phones, client VPN. Work with HR team in support the onboarding and off-boarding activities.
3. Proactively introduce Corporate System Support organization and "Technical Support Central" portal to the colleagues, responds to colleagues' queries in a friendly and efficiently manner, ensure the quality of provided solutions meet corporate standards and approved practices. Ensure all services activities meet SLA targets with high level customer satisfaction.
4. Works within the ITIL process framework ensuring all custom support activities are accurately logged, Customer incident and request ticket prioritize, update, escalation and always drive them to closure.
5. Create and update technical support documents and procedures.
6. Share knowledge within Corporate System Support team.?
7. Assist to IT Asset Coordinator to manage the inventory of IT equipment and consumables. Perform miscellaneous job-related duties as assigned by the Team Leader, completes projects as allocated by the IT Manager/IT Director.
8. Provide on-call coverage during off-hours.
9. Direct Reports: Mgr. Corp. System Support

                                        

    

Qualifications

1. Advanced knowledge and familiarity with installing, maintaining and troubleshooting desktop resources including, but not limited to operating system, MS Office suite, desktops, laptops, mobile devices, tablets, multi-function printers, internet technologies and all commonly used desktop peripherals.
2. Comprehensive knowledge of Windows, Microsoft Server, Office 2016, Office 365 & OWA, Skype for Business, WebEx and Telepresence.
3. Ability to utilize technology troubleshooting abilities to identify what is driving issues and how to resolve them.
4. Demonstrated aptitude for providing exceptional customer service in challenging environments.
5. Communication skills with a proven ability to understand key concepts and communicate effectively with technical team and business stakeholders.
6. Relationship building abilities and desire to help people.
7. Strong problem-solving skills, be able to work in fast-pace atmosphere, demonstrated work experience in complex multi-international company environment, able to work calmly under pressure.
8. Strong learning and execution ability, self-motivated.
9. MCSE, ITIL or PMP certification is preferred.
10. Fluent in verbal and written English, able to effectively communicate in English both verbally and in written, preferred CET6.

                                            

    

Required Qualifications

    

1. Bachelor's degree in Computer Science, Information Technology or related discipline or equivalent work experience.

    

2. 3-4 years of Information Technology Support experience in Multi-national Corporation.

    

    

Preferred Qualifications

    

1. CET6

    

2. MCSE, ITIL or PMP certification is preferred

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