深圳招聘

Duties & Responsibilities:

    

- Supervise and lead the customer service team on customer approach

- Train the customer services team  

- Set KPIs and track the KPIs for customer service team

- Collaborate closely with Sales, Customer Service and Testing, and ensure all projects are well processed.

- Contact the clients to understand their needs or inquiry of company’s services and work with different teams to meet the needs of the clients.

- Follow-up orders, from opening project drafting till invoice issued.

- Internal communicate with different departments, handle the sales issues and client complaints.

- Collect market information and to monitor the clients’ orientation.

- Improve the efficiency of process

- Follow the company internal quality system and adhere to BV CPS quality requirements

- Fully comply with the requirements of the Bureau Veritas Code of Ethics

- Handle customer's complaints and escalate the complaints to higher management if necessary

Skills and Requirements:

- Strong communication skills & coordination abilities.

- A good command of English in writing and speaking.

- Good team player and able to work under the pressure.

- Organizational and time management skills

- Proficiency with Windows, Word & Excel

Education & Experience:

- University Degree in Marketing / Language.

- At least 3 years related experience on lighting, household, AV/IT product.

- Good knowledge of English.

- Good team leader and good team player.

必维国际检验集团（Bureau Veritas，简称必维）创立于1828年，集团总部位于法国巴黎，是测试、检验、认证和技术咨询服务的全球领导者。必维目前在全球140个国家拥有1400个办公室和实验室以及超过66,500名员工。必维早在1882年进入中国，目前在55个城市拥有100个办公室和实验室以及超过12,500名专业员工。

必维消费品服务事业部（Bureau Veritas Consumer Products Services, 简称BVCPS）是领导全球的主要质量检定服务供应商，为全球各地的消费品及零售市场提供专业的产品测试、验货、审核及技术咨询等服务，覆盖范围广泛，包括：轻工业产品、玩具及幼儿产品、纺织品、鞋类、电子电气产品、汽车及车载设备、无线通信技术及智能产品服务、食品、健体、美容及家居产品。