深圳招聘

Role Purpose:

1. Acts as local control tower for customer
2. Acts as first contact point for customer’s escalation

Main tasks & Key responsibilities:

1. Daily monitoring on customer’s business as standard operation process, coordinating with different origin & destination teams for customer’s business End to End follow up.
2. Daily monitoring on data/milestone for customer’s shipment and keeps report updated of high accuracy.
3. Coordinating with high level management team on customer’s business to keep long-term smoothed process.
4. Management on exceptional cases and work out solution.
5. Dealing with customer’s escalation and raise it to higher level if the issue can’t be solved directly.
6. Maintain the good relationship with customer’s vendors.
7. Sharing marketing/industry trend or information.

Qualifications:

1. Good Knowledge of forwarding business, especially for Air Export process
2. Good study ability for new business and process
3. Ability to identify and meet customer needs in a pleasant and friendly manner
4. Excellent communication and interpersonal skills
5. Good Microsoft office skills
6. Good knowledge in English

该职位和第三方签，有班车提供。

CEVA - Responsive Logistics for you

CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.

CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

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