深圳招聘

What you’ll do?

• Daily screening of transactions marked as risky by fraud prevention tools or flagged by internal staff;

• Performing evaluation of transaction risk and follow-up actions such as liaison with the customer and payment institutions for further verification;

• Communication with internal teams and external parties such as payment gateways, banking institutions as needed for the resolution of payment related issue;

• Monitoring daily transactions and identifying emerging trends in suspicious payment patterns;

• Determine high-risk transactions and respond timely to mitigate potential losses by placing holds, restricting accounts, and recommending closures of account transactions.

• Performing ad-hoc tasks such as responding to payment-related customer inquiries and disputes

• Recommend alternative process to Supervisor/Manager to further reduce losses

What you’ll need?

• Ability to proficiently use all MS Office products / Google products

• Be able to think outside the box and make balanced and unbiased decisions based on all available information

• Love to analyse, understand and interpret data

• Having experience in e-commerce industry or fraud prevention related field is a plus

• Globally-minded and comfortable working with people from different cultural background and in different time zones

【KLOOK是谁】
KLOOK客路旅行是全球领先的旅游体验预订平台， 提供世界400个目的地的旅游体验服务，包括景点门票、一日游、独特体验、必吃美食、WiFi及当地交通等。KLOOK与超过10,000位供应商伙伴合作，提供超过100,000种活动及旅行服务。目前，KLOOK已完成D+轮融资，投资方包括红杉资本中国基金、软银愿景基金、经纬中国、高盛等。


【KLOOK客路团队】
-于2014年成立于香港，在香港（总部）、深圳（全球技术研发中心）、台北、新加坡、首尔、曼谷、吉隆坡、东京、马尼拉、胡志明市、雅加达、迪拜、孟买、宿务及阿姆斯特丹等地设有29个当地办公室；
-国际化团队，超过2000名团队成员，来自超过30个国家及地区；
-平台已汇聚500多万条真实的参与评论，帮助旅行者更轻松地选择的自由行活动；
-支持41种货币交易及12种语言：英语、简中、繁中（港／台）、韩语、泰语、越南语、印尼语、意大利语等。

【KLOOK荣誉】
-KLOOK App多次获得App Store和Google Play“年度精选App”荣誉；
-KLOOK提倡体验式旅行，上千位KLOOK旅行体验师深入全球，为用户甄选出最精华当地玩乐；
-KlOOK为用户提供即时、简便的服务，包括会员专享价格，免排队通道以及其他特权等。

KLOOK客路旅行官网：www.klook.com；iOS/Android App ：搜索“客路”