深圳招聘

The role consists of providing first and second line support for our ERP application (Microsoft Dynamics AX) and other related business applications. The work ranges from investigating functional and data issues, discussing problems with developers, raising bugs where appropriate and helping users with understanding functionality. Work with user on change request, come up with change request spec. Additionally the role will involve testing of application fixes to the system and user acceptance testing of changes/additions to business system.

Key Accountabilities
* Track, troubleshooting and resolving ERP support issues. Analyze and investigate issues, recreate problems in test systems, communicate the fix back to the user. 
* Keep track of multiple issues, prioritizing appropriately, and recording these issues in the issue tracking system. Update the online knowledge base. 
* Work with the software development team to help with gathering user requirements, documentation, and testing. 
* Investigate and document new AX functionality and help with training and roll out.
* Work with users on change request, come up with change request spec, work with development team to get the change ready in system, testing, training and go live support.

Key Performance Indicators
* Fast effective resolutions to issues and provide detailed feedback to all parties
* Come up to speed quickly, work closely with the senior Analyst and gain an in-depth knowledge to our system to assume more responsibility for support. 
* Provide monthly reports on issues. Document recurring issues. Suggest and document where and how improvements are needed and give training.
* Work with users and developments on the change request

Required Qualifications, Experience & Key Skills
* A strong primary degree in Computer Science or related IT discipline and experienced in providing support or testing in a fast moving pressured environment. 
* A solid understanding of IT Business systems with the ability to dig beneath the user screens to find the source of the issue. An understanding of relational databases with the ability to interrogate data. Experience in data analysis tools is a plus.
* Customer service focused with excellent communication skills in both English and Mandarin and a positive 'can do' attitude. Excellent troubleshooting skills. Ability to priorities tasks and work on own initiative as well as part of a team. Strong documentation skills. 
* Design application change, document the change.
* Strong knowledge of ERP systems and Microsoft products would be desirable such as Dynamics AX ERP, SQL Server.

PCH International is a world class supply chain management company focused on the consumer electronics, personal computers, medical devices and telecommunications industries. PCH is in a unique position to offer integrated solutions from product design right through to Fulfillment direct to your hubs or end customer.

PCH offers exciting career opportunities to people interested in working in a fast moving and dynamic environment. Our multi-cultural environment is entrepreneurial in every respect where innovation is encouraged and rewarded. The rapid growth and expansion of the company means that with PCH you don't simply have a job - you have a career based entirely on your ability.