深圳招聘

Specific Responsibilities

• Ensure compliance with CIS policies, procedures, and strategies.
• Carry out day-to-day standard operations and provide support services to the country users.
• Sourcing, procurement, coordination and management of new software, hardware and supplies of the country.
• Provide technical support of (not limited to):
• End point computing
• Server Computing
• Country websites
• Telephony/Conferencing
• Systems upgrades and patching
• Software/hardware provisions and contracts
• Local IT Asset Management
• Local IT Audit champion
• On-premise server room
• Local systems administrator
• Other technologies as emerged.
• Support of CIS ITIL processes, including Incident, Change, and Release Management.
• Support and improve support metrics and KPI’s on a continuous basis.
• Support global IT initiative and project activities for the Asia-Pacific region.
• Be the technical champion(s) if and when assigned.
• Drive technology adoption and operational aspect for the region
• Be the focal point and consultant of the technology for the team
• Evaluate the current state, design and propose future state of the technologies
• Periodic review and update on the trend of the technology
• Cover Regional Service Desk group if and when needed.

Requirements

• Client service oriented with ability to communicate technical issues in simple terms.
• Calm and polite manner when dealing with end users even in challenging situations.
• Ability to identify technical and non-technical issues and resolve effectively.
• Be able to effectively prioritize tasks, changes and incidents in line with both business and CIS requirements and allocate resources accordingly.
• Bias for action and fortitude to challenge the status quo with a results-oriented sense of urgency.
• Measurement driven with a continuous improvement mindset.
• Availability for occasional work in the evenings or weekends.
• Local lingual fluency.

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