客服专员 (职位编号:201806381)
德佫商务咨询(上海)有限公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:贸易/进出口
职位信息
- 发布日期:2019-05-03
- 工作地点:上海
- 招聘人数:2人
- 工作经验:3-4年经验
- 学历要求:大专
- 职位月薪:7-9千/月
- 职位类别:货运代理
职位描述
1. Handle inbound / outbound (LCL / FCL / Air), local and domestic business for assigned accounts
2. Act as single point of contact for shipper / agent / corporate account on booked moves.
confirm pack dates / delivery dates and other requirements with client.
3. Responsible for ALL verbal / written communication with shipper / agent / corp. account.
4. Ensure on time dispatch of all relevant shipping documents
to agents / accounts / forwarders (Pre-Advise, Shipment status, Waybill, Bill of Lading etc.)
5. Build up files
6. Coordinate with traffic department:
- Application of import / export permits
- Bookings with shipping lines / freight forwarders
- Preparation of all documents needed
- Job instruction and delivery documents to OP
7. Send delivery report (inbound) to overseas agent within 2 days of delivery incl. supporting documents
8. Draft invoice as per quotation within 3 days after service date- to be approved by Manager- Move Coordinator.
9. Follow up on outbound moves after arrival / delivery in destination country.
10. Claim assistance as needed.
Requirements:
1.College Degree / preferably major in English,fluently in spoken and writing
2-3 years work experience on customer service industry would be a plus
2.Pleasant personality, strong in co-ordination skills, capable of working independently, willing to work under pressure
3.Excellent command of both written & spoken English, English Level - CET 6 or above, TEM-8would be a plus
公司介绍
联系方式
- Email:snowing@dehew.com
- 公司地址:地址:span厦门市区