深圳招聘

Job Description

Principal Field Quality Engineer (eMMC)

主任现场质量工程工程师(eMMC)

Shanghai

SNDK Qual WW FAE - S

SD SanDisk Trading (Shanghai)

Requisition #: JR-0000043517

Western Digital®

The next big thing in data is you!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Integration, Qualification and Manufacturing Support

• Provide on-site support for drive handling and ESD training at Contract Manufacturer locations.

• Provide periodic reports to the customer, CM, and WDC summarizing production volumes, failure rate, vendor-chargeable defects, process-induced defects, and CND/NTF incidents.

• Provide direct support to customer and CM Supplier Quality Engineers for any integration, qualification and manufacturing issues and activities.

  Quality and Reliability Support

• Serve as the WDC focal point for product quality and reliability issues of local customers.

• Monitor customer integration failures for new failure modes and increasing failure trends, alerting WDC management to any out-of-goal conditions.

• Provide periodic Quality metrics reports to the customer in support of their quality reporting requirements (integration DPPM, AFR, etc.).

• Host periodic quality meetings with the customer.

• Coordinate DPPM/AFR improvement plans.

• Follow trigger points for DPPM and Field AFR metrics, and drive corrective actions and improvement plans for out-of-goal conditions.

• Drive NTF/CND reduction plans.

• Follow up all open RMAs to help meeting RMA-FA TAT targets. Prepare, review and release 8D reports for drive failures and quality issues, and negotiate with the customer for closure. Follow up the implementation of Corrective Action. Follow up non-FA RMA to make sure they are handled in a timely manner. Work directly with WDC’s factories and CMs to address customer complaints about manufacturing and cosmetic issues.

• Work with customer, WDC and CM teams on continuous quality improvement plans to meet customer quality goals.

• Identify customer FA requirements, and monitor failure analysis activities to ensure that FA Turn-Around Time and 8D content meets customer expectations.

• Manage stop-ships/stop in-feeds through the immediate involvement of WDC’s Quality and Operations organizations, and ensure criteria for release of stop-ships is understood and communicated throughout WDC.

• Assist with products recall and products re-work activities, to minimize product supply interruptions and to minimize scrap, and to endure fast solution to customer issues. Customer’s satisfaction in the number one goal.

• Assist with coordinating, preparing, and presenting quality-related QBR scorecard responses, and generate and follow up on resulting action items and improvement plans. Goal is to achieve the highest score, and always be one of the top 2 suppliers of all customers.

• Provide customer audit support to WDC’s factories and Contract Manufacturers.

  REQUIRED& SKILLS:

• Education: Electrical, Mechanical, Material, Software engineering. Advantage: Degree/Certifications in Quality/Reliability.

• Knowledge topics: Quality/Reliability (including Failure Analysis basics), Manufacturing processes

• Professional experience: Q&R in Electronic companies

• Languages: Mandarin and English (good English communications capabilities, including speaking, is a must).

• Total years of experience: at least 5 years in Customer Quality and/or Q&R and/or in semiconductors and/or in memory industry.

  ABOUT WESTERN DIGITAL

The future. It’s on you. You & Western Digital.

We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.

The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.

But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data.

Western Digital® data-centric solutions are found under the G-Technology?, HGST, SanDisk®, Tegile?, Upthere?, and WD® brands.

Western Digital？（西部数据公司）推动数据繁荣，缔造辉煌成就。从手机、云端到各个站点——凡是数据所及之处，我们致力于以创新促成今日繁荣，为明日辉煌保驾护航。一切新的设备、系统、解决方案以及世界领先的数据基础架构，均经过专门的优化和调整，为***化发挥数据潜力打好根基。今天，西部数据公司的产品组合和技术方案正在帮助着全世界用户获取、保存、访问和转换日益多样化的数据。作为数据中心基础架构领域的领导者，为数据工作人员及系统赋能，我们义不容辞。
西部数据公司以数据为中心的解决方案由Western Digital？（西部数据）、SanDisk？ （闪迪）、WD？（西数）、WD_BLACK？和G-Technology？品牌组成。