深圳招聘

Responsibilities:
1. Order Processing
- Placing customer order to Product Line Customer Service (PL-CS)
- Order confirmation / acknowledgement to customer
- Support all logistics co-ordinations for customer in: Pull-in/Push-out/Cancellation/etc.....
2. Shipment Follow Up
- Monitor factories' confirmation closely to ensure on time shipment(s)
- Regularly order backlog & confirmation to customers / prepare proforma invoice for customer to arrange advance payment (T/T and L/C accounts)
- Arrange shipment to customers once goods arrived warehouse / monitor warehouse to post GR / arrange Hold Shipment to avoid shipment delay (manual generate DN if needed). To ensure goods deliver to customers according to our confirmation and with shipment details provided whenever is required
- Try best to fulfill customer's special / urgent request in shipment arrangement
3. Handle Customer Complaints & Claims
- All complaints (discrepancies, quality or services) must be handled with patient and friendly attitude, despite claims are justified or not
- Try to understand the case and take immediate action with related department(s)
- Escalate to higher management should issue is not followed up properly without delay, response/feedback to customer with solution within shortest possible period
4. Inventory Monitoring
- Monitor customer's backlog to avoid delay shipment, resulting in high inventory
- Follow up closely with customers for all re-scheduling and cancellation requests
- Consignment stock handling & monitoring
5. Prepare Sales Document
- Provide shipping details / delivery schedules to customers
- Mail invoices to customers for payment preparation
- Work with relevant departments for special customer's request. (Example: Special label arrangement with Central Function)
6. Special Requirements (Tools)
- Knowledge of SAP system / OPAL / EBIS / Assist 4 / Shipment tracking system TTS


Requirements:
1. Education, Qualifications & Special Training:
- Diploma OR Bachelor's Degree holder.
2. Experience:
- 2 to 3 years experience in Customer Service field, preferably in electronic components industry.
3. Knowledge & Skills:
- Fluent in Cantonese / Mandarin & English
- Good communication & interpersonal skill
- Computer software and database system knowledge, SAP knowledge will definitely be an advantage
4. Personality Requirement:
- A team player, service minded with pleasant personality
- Self motivated & take ownership of responsible activity
- Able to work under pressure
5. Business Understanding:
- Experience in Electronic Components Industry will be an advantage
- Incoterms

Join our team!

TDK Electronics (formerly EPCOS) is headquartered in Munich and employs about 24,000 people worldwide. The company develops, manufactures and sells passive components and systems, using a global network of around 20 R&D and production facilities plus more than 20 sales offices outside Europe to do so.

TDK Europe is likewise based in Munich. It is the sales company in Europe for the TDK and EPCOS brands. TDK Europe operates a tightly meshed network of 17 sales offices that employ nearly 400 people.

Our success would be unthinkable without the knowledge, experience and dedication of our people. We foster a performance-oriented corporate culture that leaves room for creativity, and we value entrepreneurial action on every level of the organization. We also support staff who work to improve their qualifications, who are passionate about their work and who are willing and able to make decisions.

Shape the future – yours and ours!