深圳招聘

Job Requirement:
· University graduate or equivalent level

· English CET 4 or above, PC knowledge in MS office applications

· At least 2~4 years of airfreight & courier express industry working experience

· For nondegree holder, at least 5 years of logistical industry working experience

· Excellent communication with customers and colleagues over the phone and in written

Job Responsibilities:
· Import & Export Work Quality •Ensure all irregularities in import cargoes are reported, handled and resolved in a timely manner

· Ensure all shipments are exported on time with accurate documentation and those data transmission schedules are maintained

· Ensure all shipment prealerts for export are sent in a timely and accurate fashion

· Ensure all unsendables are properly handled and recorded for OAA/ CS follow up

· Ensure all systems changes are communicated to all concerned staff in a timely fashion

· Ensure all procedure changes are communicated to all concerned staff in a timely fashion

· Monitor the daily operations activities against ops KPIs People Management

· Ensure continuous monitoring of subordinate performance

· Ensure corrective actions will be taken to fine tune subordinate performance

· Ensure each new recruit is adequately trained to perform in his / her roles at expected levels

· Appraise staff’s performance in terms of skills and performance

· Improve employee satisfaction and engagement through team building activities as well as to measure employee satisfaction through survey Services, Data Quality and Improvement tasks

· Analyze and investigate all quality and data area of failures and assist to build on improvement action plans

· Ensure identified area of improvement will be communicated to Management team and/ or CEMS team

· Review the quality issues to identify and investigate the reasons behind for quality failure

· Monitor CEMS shipment quality including Mail bag level, paperwork level and shipment arrival time and report any irregularities to arrange team in a time manner

· Motivate staff to communicate to the management for area that they think fit for improvement

· Evaluate and propose to the Management for any improvement areas and lead to updates on product handling and implement the new working procedures. Customers Satisfaction

· Assist Managers to cascade down the quality and management initiative to all team members of import team and to foster a total quality culture.

· Assist Managers to investigate all service failures caused operations activities

· Ensure all shipments are processed in a timely and accurate manner

· Ensure all handling processes are adhere to the operations procedures

· To coordinate and communicate with external parties in order to provide special inbound or outbound delivery or shipment handling arrangement and to ensure the relevant paperwork will be passed to F&A team for billing purpose Communication

· Conduct daily briefing to the team whenever necessary

· Ensure all announcement regarding operations or CEMS news are communicated to all staffs in a timely manner •Ensure Managers are informed immediately of any kind of irregularities CSR and Health & Safety

· Comply with the company's corporate social responsibility, health, safety and environmental standards and responsibilities as identified within TNT Express management systems and directly support line management in effectively implementing these management systems

工作地址
上海沪清平公路206弄10号2楼

TNT快递是全球最大的快递公司之一。每天递送约一百万件包裹、文件和托盘货物。TNT快递在欧洲、中东、非洲、亚太和美洲地区运营航空和公路运输网络。TNT快递在2013年的营业收益为67亿欧元。

在中国大陆，TNT快递拥有33家国际快递分公司和3个国际快递口岸。目前，TNT在中国大陆拥有近3,000名专业员工。

我们的承诺（员工价值主张）：
我们致力于员工发展。
员工是我们最宝贵的财富。
在TNT的发展过程中，员工可随时学习如何胜任工作和发展职业生涯。
我们相信，无论员工选择什么工作，终生学习和我们对他们的投资将伴随他们一生。

我们构建可靠的双赢关系：
我们拥有理想的工作场所。
作为一个团队，我们的员工拥有归属感，他们彼此尊重，共同努力。
我们是负责任的社区成员，努力提高大家的社会生活质量。

我们给予并聆听反馈：
我们在整个企业内构建信任关系并相互理解。
我们的员工乐于在彼此信任的成长环境中给予反馈，以改进工作表现。
我们接受反馈以更深入地了解业务活动，始终以更好的状态完成工作。

我们认可和奖励绩效：
我们培养最杰出的人才。
我们表彰工作最杰出的员工，引以为豪，并与员工一起分享成功。
我们对各级员工的成绩予以奖励，让我们的员工承担挑战，并做到更好。


我们提供具有竞争力的薪酬福利。如果你怀有和我们相同的理念和价值观，那就和我们一同奋斗在人生之旅吧！
健全的人才培养机制和职业发展
有市场竞争力的薪资架构
社保+住房公积金+商业医疗保障计划
子女商业医疗保险计划
新婚/新生儿贺礼+节假日礼品+儿童节礼物
做五休二+12天带薪年假+7天带薪病假