深圳招聘

Job Description

1. Reviewing and attaching customer responses to claims filed against them or on their behalf.

2. Completing or canceling pending reversals when appropriate.

3. Restricting accounts when appropriate.

4. Closing of claims filed through PayPal's Consumer Protection Policies.

5. Application of the seller and buyer protection policy for case completion when appropriate.

6. Effectively identifying problems and issues by performing relevant research using the appropriate tools.

7. Escalating appropriately to Fraud Investigations.

8. Communicate effectively and concisely with customers, merchants, acquirers and issuers in pursuit of resolution on cases in written form (when required) without spelling or grammatical errors and verbally interacting (when required) on a professional, mature level even in adverse situations.

9. Review limited PayPal accounts and determine the legitimacy of the account and account holder. Methods to accomplish this include reviewing faxes documentation including: driver's licenses, credit card statements, bank account statements, utility bills, etc, various websites to confirm information on an account, message and customer history in Kana, and account information in Administrative tools. This also includes determining cases that need to be resolved by the customer to lift their Limited Access.

10. Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.

11. Maintain and promote a positive attitude while meeting productivity goals.

12. Continually display initiative to take on additional responsibilities toward professional growth.

13. Attend company provided OFAC and BSA training and be in compliance with all regulations.

14. Pass certification testing within the first six months of employment and recertify annually (minimum certification score is 90%).

15. Perform related duties as assigned.

16. Answer phone calls for Customer Service, all Risk Operations departments, and customers.

Maintain departmental standards for Production, Quality, and Customer Satisfaction (CSAT).

Job Requirement

1. High School diploma or equivalent required

2. 1 year experience in one or more of the following areas: Customer Support/Financial Services, Fraud Investigation, Transaction Processing, or Chargeback Processing

3. 3 months Complaints Representative experience preferred.

4. 6 months PayPal product and/or support experience preferred.

5. Customer communication experience (E-mail & Phone).

6. Foreign language proficiency, including Chinese, French, German, Japanese or Italian, is preferred

7. Ability to work independently while making sound business decisions on case information.

8. Ability to function in multiple telephone and email queues covering several product lines.

eBay (NASDAQ: EBAY) is the world’s most vibrant marketplace for discovering great value and unique selection. eBay connects millions of buyers and sellers around the globe, empowering people and creating opportunity through Connected Commerce. Our vision for commerce is one that is enabled by people, powered by technology and open to everyone. We partner but never compete with our sellers and create stronger connections between buyers and sellers with product experiences that are fast, mobile and secure. As we celebrate our 20th anniversary, we're just as passionate today about connecting buyers and sellers as when we founded the company in 1995. For more information, visit *******************